Credit Card Program
About the Program
The credit card program provides a MasterCard credit card to faculty and staff to make small dollar purchases. All charges are billed directly to the University. The card is for business use only and has merchant and spending controls.
Faculty and Staff may be eligible for a declining balance card for specific situations (see below: What Type of Card Do I Need?).
What Type of Card Do I Need?
|
Expense Card |
Declining Balance Card |
|---|---|
|
Travels more than twice per year |
Travels twice or less per year |
|
Makes business purchases for your role/department |
Doesn't want to use personal funds for business travel |
|
Needs to make cash withdrawals (requires sufficient reasoning) |
|
|
Does not make any other purchases with GVSU funds |
Apply for an Expense Card
- Complete the appropriate Expense Card Application in Workday.
- Have your manager and appointing officer approve the application in Workday
- All charges must be reconciled in Workday by the end of the month
- Cardholders must follow the Purchasing Card Program and University Travel policies
Expense Card Training for Cardholders
Apply for a Declining Balance Card
- Complete the Declining Balance Card Application in Workday
- Have your manager and appointing officer approve the application in Workday
- All charges must be reconciled in Workday by the end of the month
- Cardholders must follow the Purchasing Card Program and University Travel policies
Expenses Training
Faculty and Staff who are issued an expense card are encouraged to attend an Expenses training to learn how to reconcile the charges on an expense report in Workday.
Workday Job Aids & Demo Videos
Job aids and demo videos are available to assist you in using Workday to reconcile your expense card transactions.
Contact Us
Please reach out to [email protected] with any questions about the credit card program.
Credit Card Program Administrators
|
Name |
Phone |
|
|---|---|---|
|
Tonya Valencia |
(616) 331-2257 |
|
|
Kip Smalligan (Backup) |
(616) 331-3211 |
|
|
Purchasing Card Admin |
(616) 331-2280 |
Customer Service Numbers
Fifth Third Bank Customer Service
Commercial Support
866-475-0729
Fifth Third Bank
Mon-Fri: 7am - 10pm EST
Report fraudulent activity or verify transactions
(855) 634-1295
Fifth Third Bank
Put a Travel Notice on Your Card
(800) 488-6773
Fifth Third Bank
Dispute Department
888-701-3878
Fifth Third Bank
Fifth Third Phone Prompts
- Call Fifth Third Bank Customer Service at (866) 475-0729
- Press 4 for Credit Card
- Press 1 for Commercial Card
- Follow next desired prompts
- Press 1 for Commercial Card
MasterCard Customer Service
Customer Support
(800) 622-7747
MasterCard
International Customer Support
International Toll-Free Numbers (PDF)
MasterCard
MasterCard Phone Prompts
- Call MasterCard Customer Support at (800) 622-7747
- Press 1 for English or press 2 for Spanish
- Press 1 for MasterCard holder
- Press 1 for Specific Account Information
- Enter card number followed by pound (#) key
- Follow next desired prompts
- Press 2 for Lost or Stolen Card or Other
Emergency
- Press 1 to Report Lost or Stolen Card
- Press 1 for Specific Account Information