Do not use the Fifth Third Bank Dispute form to
report fraudulent transactions that were charged on your card, or if
you think your card might have been compromised. In those cases, call
the Fifth Third Bank Fraud Department at 855-634-1295 (See above
question "What should I do if a charge on my card or card
statement is not a valid charge made by me or if my card has been compromised?")
Use the Dispute
form for transactions that you have legitimately made but where
you are having an issue with the merchant.
- You were due a credit but the merchant has never issued the credit.
- The merchant never delivered your goods.
- The merchant is not returning your calls.
- Your merchant went out of business before delivering your goods or services
You must first try to get the problem resolved with the merchant.
If you are having any issues where the merchant owes you
product/service or a credit and is not performing, and it is
approaching 60 days from the original transaction date, it is highly
recommended that you submit a dispute to Fifth Third Bank to assure
you can receive the credit. You must do this within 60 days of the
original transaction date. After 60 days, the bank cannot
require the merchant to issue the credit and you will lose dispute rights.
Click here to download
a copy of the Dispute Form. Fax the form to the bank at the fax
number at the top of the form. If possible, document the date that the
fax was successfully received by Fifth Third.
Once you submit the Dispute form the bank will give the merchant 30
days to respond (45 days if an international merchant).
might mail you a letter requesting additional information. Be prompt
in responding to the request or you could lose dispute rights. The
bank should mail you a letter notifying you of their decision. If the
bank rules in your favor, a credit will be issued to your card.
To contact the Fifth Third Dispute department, call 888-701-3878.
The Dispute department does not have an e-mail address.