A charge on my card or card statement is not a valid charge made by me or my card has been compromised. What should I do?
Do not use the Dispute Resolution form to report this issue.
Contact the Fifth Third Bank Fraud Department at 855-634-1295. The
bank will close and reissue the card. The bank will ask you to
verify if any other recent transactions are valid.
Note: If you have a card that is in a department or program name and
not in a person's name, the bank might not be able to assist
you because they cannot verify that you are the cardholder. Call
Procurement Services 616-331-2280 and they will contract the bank on
Fifth Third or MasterCard will usually close and reissue the card. It
takes 7 to 10 days for the replacement card to arrive. It can be
expressed mailed (2-day) for free if the loss was not our fault; or
for $25 if it was our fault. Notify the Purchasing Card administrator
at 616-331-2280 that your card was closed and reissued. The
replacement card will come to the Program Administrator first and will
be forwarded to you via intercampus mail.
- Sometimes the GVSU Mail Room delivers the card to the cardholder
instead of to Procurement Services. If you receive a new card and
have not received a card activation email from Procurement Services,
contact Procurement Services 616-331-2280 to report that you
received the card.
If invalid transactions posted to your card account, Fifth Third will
be mailing you a Declaration of Fraud Activity form for you to sign
that legally states it is not a valid charge. Be sure to complete and
send the form to the bank promptly or you will lose dispute rights.
The form usually arrives within a month.
If you have any recurring charges with merchants, contact them to
provide the new card information.