Expense Cards

Cardholder Training

Training PowerPoint

1. Log into Blackboard with your network ID and password (use the LMS option)
2. Watch the video in its entirety and complete the 10 question quiz with 100% (you can retake the quiz as many times as necessary)
3. Once the training is completed and passed and your card has arrived, Procurement Services will notify you that the card is ready to be picked up in 2015 JHZ

Declining Balance Cards

Training PowerPoint

Please review the PowerPoint in full prior to your card arriving.

Please note, declining balance card charges are reconciled using an Expense Report in Workday. Make sure to review the Expenses resources below as well. 

Once your card has arrived, Procurement Services will notify you that the card is ready to be picked up in 2015 JHZ

Card Policies & Procedures

The GVSU Expense Card and Declining Balance Card can be used at any Mastercard merchant.  Each transaction must not exceed the card’s per transaction limit (including shipping).  Transactions exceeding the credit limit(s) will be denied at the point of sale. Your limits are determined by your department and Appointing Officer/Dean based on current spending needs.

Split Transactions are strictly prohibited, refer to the Split Transactions Guide for additional information.

If you find a need to have your monthly limit raised, please contact a Program Administrator for further information.

All purchases must be made in compliance with University purchasing policies.  Use of the card for personal purchases is strictly prohibited.

We are excited to announce that you now have access your corporate card account information quickly and easily online through Fifth Third’s Commercial Cardholder Portal, commercialcard.53.com.

Convenient real time information provided in the site includes:

Accounts:

• View:
  • Credit Limit
  • Current/Available Balance
  • Pending Transaction Balance
  • Posted Transaction Details
  • Declined Transaction Details
• Activate Card
• Suspend Card
• Update Address/Phone (optional)
• Change PIN

Search Transactions

• Search by:
  • Date Range
  • Amount Range
  • Description
  • Merchant Category

Payments

• Make payments to individual accounts

Profile

• Subscribe to Alerts & Notifications
• Update User ID/Password
• Delegate Access

Statements

• View individual cardholder statements

GVSU Tax Exempt Certificate

When placing an order, please remind the merchant that GVSU is sales tax exempt and present the above certificate when requested.

Department/Program Card Sign In/Out Log

Required for department/program cards to keep track of who is using the card. Please upload your sign in/out log with your monthly card reconciliation expense report.

Dispute Resolution Guide

Guide for disputing transactions online in the Fifth Third Commercial Card portal.

Commercial Support
866-475-0729
Fifth Third Bank
Mon-Fri: 7am - 10pm EST

Report fraudulent activity or verify transactions
(855) 634-1295
Fifth Third Bank

Put a Travel Notice on Your Card
(800) 488-6773
Fifth Third Bank

Dispute Department

888-701-3878
Fifth Third Bank

Customer Support
(800) 622-7747
MasterCard

International Customer Support
International Toll-Free Numbers (PDF)
MasterCard