What should I do if a charge on my card or card statement is not a valid charge made by me or if my card has been compromised?
Do NOT use the Dispute Resolution form to report this issue.
Contact the Fifth Third Bank Fraud Department at 855-634-1295.
The bank will close and reissue the card. The bank will ask you to
verify if any other recent transactions are valid.
Note: If you have a card that is in a department or program
name and not in a person's name, the bank might not talk to you
because they cannot verify that you are the cardholder. Call
Procurement Services x13211 and they will contract the bank on your behalf.
It takes 7 to 10 days for the replacement card to arrive. It
can be expressed mailed (2-day) for free if loss was not our fault;
or for $25 if it was our fault. Notify the Purchasing Card
administrator at x13211 that you closed and reissued your card. The
replacement card will come to the Program Administrator first and
will be forwarded to you. Sometimes the GVSU Mail Room delivers the
card to the cardholder instead of to Procurement Services. If you
receive a new card and have not received an email from Procurement
Services, contact Procurement Services x13211 to let us know the
If invalid transactions posted to your card account, Fifth
Third will be mailing you a Declaration of Fraud Activity form for
you to sign that legally states it is not a valid charge. Be sure to
complete and send the form to the bank promptly or you will lose
dispute rights. The form usually arrives within a month.
If you have any recurring charges with merchants, contact
them to provide the new card information.