Amazon Business Frequently Asked Questions

Your Amazon Business account Administrator must invite you to join the organization’s central account. Once invited, you will receive a welcome email to join. Register by clicking the link (or copy and paste) at the “Activate your account” text. Note, if you are signed into any other Amazon account on your default web browser, you will need to sign out before clicking the link. The first time you access Amazon Business you will be prompted to set up your account via one of the three scenarios in the next section.

Be sure to check your spam or deleted email folders. The registration email is sent directly from ([email protected]). If you still cannot locate the email, contact Heather White ([email protected]) to have it resent.

If your email address is already associated with a personal account, you will be required to assign a new email address to that existing account. You will be prompted to select “Create a separate business account” and will need to choose a new, personal email address (e.g. or that is NOT tied to another Amazon account.

Note that you will be unable to use your GVSU email address for your personal account.

While we know this may be a change in your normal Amazon shopping, there are a few reasons for this. First, in order to participate in the Amazon Business program and receive all of the aforementioned benefits, Amazon requires your GVSU email address to be tied to your account. Second, all Amazon Business accounts are automatically set up with tax exemption. Using your Business account for personal purchases will violate Michigan State Sales Tax laws. Finally, you will be able to store your GVSU purchasing card in your Amazon Business account. Having a separate Business account will mitigate the risk of using your p-card to accidentally make a personal purchase.

No problem! All previous, stand-alone, Amazon Business accounts will be consolidated under the new, centralized account. If you previously used your email address to register for an Amazon Business account, you will need to de-register that account. For individual payment method accounts, your information (order history, payment methods, billing and shipping addresses) will follow you to the new Business account, assuming you follow Scenario 2 above.

How do I de-register my account?

  1. Log into your Business Account
  2. Download an order history report for the past 6-12 months via Business Analytics from your drop-down menu
  3. Click the following link to de-register your existing account:

NOTE: The terminology on this screen can be confusing. Rest assured your order history will not be lost, your account will be converted back to an consumer account, allowing you to join the new, central Amazon Business account.

Once you are done, please email your account admin at [email protected] to request an invitation to the central business account. Then, you will follow the steps in Scenario 2 (see above).

The reason you do not have permissions to close your account is because you are not the administrator of the account you are tied to. Please reach out to the administrator on the existing account and have them remove you. If you are unsure of who your account administrator is, please contact Amazon Customer Service at 888.281.3847.

You are asked to enter a password because you have an existing Amazon account with your email address. If you cannot remember the password, please select the “forgot password” button to reset. If you are still having trouble resetting the password, please call Amazon Business Customer Service at 888.281.3847 and ask them to reset it for you.

Once your password has been reset, you will either want to follow Scenario 3 to separate your order history or Scenario 2 to convert your existing account into a Business account.

Our Amazon Business account has Business Prime Shipping that covers all users so your individual Prime Membership is no longer necessary. Your previous individual membership will be cancelled upon merging into our new central account and a prorated refund will be credited back to your original form of payment. (Scenario 2)

If you were using your business email for your personal Amazon account and purchased a Prime Membership with personal funds, you will have to split off your personal order history and Prime Membership to a personal account during registration. Follow Scenario 3 above.

If you previously used your business email on a personal account and purchased Amazon Prime, please follow the instructions in Scenario 3 above to separate your accounts. You will need to designate a new personal email for your personal account, your personal history and Prime membership will remain intact and you will be able to join the central Business account with your business email.

No. The central Amazon Business Account must be used for business purchases only, in accordance with our purchasing policies. The purchasing team will have access to all purchasing history made through the Amazon Business account.

Please contact Amazon Business Customer Service by clicking Contact Us (preferred method) or at 888.281.3847.

Enter your purchasing card information. This can be entered ahead of time in ‘Your Account’ or during the checkout process. Payment instruments are visible to your account administrator and can be audited.

No, this is an additional purchasing platform being made available to you. You can continue to utilize other existing contracts available to the University in addition to Amazon Business. For example, please continue to shop on Office Depot for your office supplies. You can also visit the Strategic Contracts webpage to view more available contracts.

Amazon Business includes all items that are available on, plus additional business-specific products. Your account administrator is enabling you to make the right buying decisions for your business needs.

There are several product categories that may contain items that are not compliant based on our organization’s purchasing polices. You may see “Company Restricted” messaging throughout the shopping experience. Categories included in restrictions are IT and Furniture products. Product pages marked as “Company Restricted” are available for purchase; however, you are responsible for ensuring your purchases are compliant with company policies and guidelines. You are responsible for the purchases made under your account.

Yes, on your first visit to Amazon Smile (, you are prompted to select a charitable organization from our list of eligible organizations. You can change your selection at any time. Every item available for purchase on Amazon Business is also available on Amazon Smile ( at the same price. You will see eligible products marked "Eligible for Amazon Smile donation" on their product detail pages.

Note: If you plan to use Amazon Smile, please ensure that you select GVSU as the recipient.

Amazon Business prices are guaranteed to be the same or at a lower price than what you will find on their commercial marketplace. In addition, you will have the opportunity to utilize bulk pricing discounts as well as a larger catalog of items available for purchase that are exclusively for Business users.

Because Amazon provides a marketplace made up of millions of sellers, there are instances when sellers may still charge tax on tax exempt purchases. Contact the Seller directly to request the refund.

  1. From within your account, navigate to “Your Orders”
  2. Find the item that was charged tax and click “Contact the Seller”
  3. Enter subject as “Tax Exemption Refund Request”
  4. Include the order number and amount charged

If you have issues contacting the seller, or other order related questions, please contact the Business Customer Service team HERE or directly by phone at 888.281.3847.

The person who placed the order will receive a confirmation email that will state the order's estimated delivery date and shipping speed.

From within your account, navigate to Your Orders. The default view will display all orders “Paid For By You”. If your organization is utilizing a central payment method (i.e. not your individual purchasing card), select “View All Orders” from the drop-down menu.

You can view real-time delivery details for all pending orders, including estimated delivery date and carrier information. From within your account, navigate to Your Orders > Track Package.

Yes, create Lists! To begin, hover over Lists in upper right corner of your screen and select Create a List

  1. Select This list is for: you from the dropdown menu
  2. Select list type: Shopping List or Reorder List
  3. Name the list
  4. Privacy: Private
  5. Create List

When checking out on Amazon Business, buyers are able to choose from pre-configured shipping addresses. These options can only be updated by an account administrator. If you cannot find the address you are looking for, contact your account administrator. When selecting your delivery address, you will have the option to edit the Deliver To field. In the Deliver To field, make sure to enter in your name AND your building location/suite number. (Example: John Doe-Building 2)

If your order will not go through please validate that your purchasing card is not expired and your billing address is correct. Check with your account administrator regarding any purchasing card transaction limits.

To return an item, access your Amazon Business account. Navigate to “Your Orders” to find the item(s) you want to return. From Your Orders:

  1. Select Return or Replace items
  2. Choose a reason for return
  3. Print label and authorization
  4. Prepare package and return label

Items shipped and sold by can be returned within 30 days of receipt of shipment. Return policies, and timeframes, can vary if purchase was made from a 3rd party seller.

Millions of products are eligible for Business Prime Shipping and are designated with the Prime logo. You’ll be charged applicable shipping fees for items not eligible for Business Prime Shipping (Learn more about Amazon Business Prime Eligible Items).

Besides Free Two-Day Shipping on millions of eligible items, Business Prime Shipping provides all employees on your business account access to Prime Early Access and Prime Day deals. Business Prime Shipping currently does not include consumer programs such as Prime Pantry, Fresh, Music, or Video.

No. Business Prime Shipping benefits can only be used with your business account. You are welcome to purchase an individual Prime membership for your separate personal account.

Keep checking back here for updated information. Contact Heather White at x13058 or [email protected] with any questions.

Amazon Business Customer Service can be reached by clicking Contact Us (preferred method) from within your account or at 888.281.3847.

Amazon Business Account Administrators




Heather White (Primary)

[email protected]

(616) 331-3058

Tonya Valencia

[email protected]

(616) 331-2257

Aaron Caccamo

[email protected]

(616) 331-3436

Page last modified May 28, 2020