Front Desk Agent

Fairfield Inn & Suites Grand Rapids North - Walker, Michigan

Description

Join Our Team Today!

The Fairfield Inn & Suites - Grand Rapids North is currently seeking enthusiastic Front Desk Agents to assist with guest service operations. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you!

JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.

ESSENTIAL JOB FUNCTIONS:

Perform guest registrations (check ins & check outs), room assignments, and special requests
Understanding of daily hotel operations, policies, procedures, and internal rules
Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
Familiar with guest rooms, locations, amenities, features, and all other services offered
Knowledge of room rates, packages, discounts, and promotions
Ensure proper credit when checking out guest(s) and handle late charges accordingly
Knowledge of cash handling and bank procedures to check out all guest(s)
Bank out at end of shift by following drop procedures
Answer phones, handle mail, and take messages
Assist guests with problems and questions; ensure all guest problems are resolved
Knowledge about the city, local area, and attractions
Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
Know all emergency procedures and the proper action to take
Operate safe deposit boxes

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

BENEFITS WE OFFER

Career development & training
Paid time off
Team member discounts
401(k) with company match
And more!

EXPECTED HOURS OF WORK

This position requires variable hours based on the needs of the hotel including nights and weekends.

Qualifications

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

Hotel or customer service experience is preferred

COMPETENCIES:

Ability to learn quickly and work in a fast-paced position with constant guest interaction
Excellent communication, both verbal and written
Strong computer skills and phone etiquette
Must be able to multi-task
Flexibility with schedule

Details

Type of Position: Part-Time / Internship Position
Segment of Industry: Lodging Management
Salary: 15.00 / Hour
Hours: 15-25

How To Apply

Please visit www.lodgco.net/careers to submit your application or follow the direct link below:

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=dd0c0158-47ae-4b0a-87f5-2824bbc67dee&ccId=19000101_000001&jobId=550723&lang=en_US

Application Deadline: 1/15/2026

Additional Information

At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability.

School of Community Leadership and Development