Front of House Supervisor

Legends Global - Van Andel Arena - Grand Rapids, Michigan

Description

The Front of House Supervisors will be responsible for managing and supervising the ushers and Front of House staff, ensuring the efficient and effective operation of guest services during events, and maintaining positive experiences for guests while upholding safety and security standards.

Essential Duties and Responsibilities

The Front of House Supervisors will be responsible for the following. Other duties may be assigned as necessary:

Train and supervise Front of House Staff on customer service expectations and safety protocols.

Distribute Front of House information (Usher Sheets) and facilitate nightly Usher Meeting.

Oversee Front of House operations during events, ensuring guests are seated efficiently, aiding and addressing any patron concerns.

Ensure Front of House Staff enforce safety procedures, including crowd control, emergency exits, and venue-specific rules, to maintain a secure environment for all attendees.

Act as a point of contact for staff and guests, addressing concerns or complaints in a professional and timely manner.

Assign positions for Front of House Staff during shifts, ensuring adequate coverage of the venue for events and adjusting as necessary based on attendance and event requirements.

Facilitate additional Front of House activities as needed, such as VIP activations or in-house programs.

Supervisory Responsibilities

The Front of House Supervisors will carry out supervisory responsibilities in accordance with all Legends and ASM policies and applicable laws. Responsibilities include training employees; assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

Skills and Abilities:

Excellent customer service and interpersonal skills.

Ability to perform each essential duty with energy and enthusiasm.

Strong problem solving and analytical skills.

Excellent verbal and written communication skills.

Ability to adapt to changes in the work environment, managing competing demands, frequent changes, delays, or unexpected events.

Good organizational skills.

Ability to stand or walk for long periods of time.

Ability to diffuse tense situations.

Ability to work under pressure, and with limited supervision.

Maintain a professional appearance, attitude, and work ethic.

Education or Experience

Must be 18 years of age or older.

High school diploma or equivalent required.

Customer service background in one or more of the following industries: hospitality and events, restaurants, retail, etc.

Details

Type of Position: Part-Time / Internship Position
Segment of Industry: Meeting & Event Management
Salary: 19 / Hour
Hours: 30

How To Apply

https://asmglobal.wd1.myworkdayjobs.com/en-US/careers/job/Front-of-House-Supervisor_R100120515-1

Application Deadline: 3/27/2026

Attached Document

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Posted: 3/2/26

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