Assistant Front of House Manager

Legends Global - Van Andel Arena - Grand Rapids, Michigan

Description

THE ROLE

Manage, schedule, and coordinate all Front of House Supervisors and Staff members. Advance production and logistics with clients and internal departments regarding tour or venue activations. Oversee event day operations of the Front of House department. Navigate various databases to facilitate payroll and ticketing. Uphold and execute venue policy and standards of service as an acting role model for all Front of House team members.

Essential Duties and Responsibilities

Supervise and train all Front of House team members

Coordinate conversation with clients (tenants, touring companies, etc.) & internal departments to efficiently host a variety of VIP events and activities both before & after events

Oversee Front of House operations during events, ensuring guests are seated efficiently, VIP activations occur on time, & aiding/addressing any customer concerns before, during, & after the event

Ensure ushers enforce safety procedures, including crowd control, emergency exits, and venue-specific rules, to maintain a secure environment for all attendees

Manage scheduling and payroll for all Front of House team members, ensuring adequate coverage for events and adjusting as necessary based on attendance and event requirements

Control labor costs and manage financial reporting of all department overhead and working capital

Collaborate and report to Front of House Manager regarding venue improvements, staff training, event emergencies, etc.

Assist with oversight of guest services operations including managing guest inquiry emails, patron complaints, monitoring corporate survey initiatives.

Become proficient in current ADA guidelines to enhance inclusive experiences for all patrons.

SUPERVISORY RESPONSIBILITIES

Carries out managerial responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

Must be 18 years of age or older

High School degree or equivalent is required

Two years prior experience in a customer service position preferred.

Skills and Abilities

Excellent customer service and interpersonal skills

Strong problem solving and analytical skills

Excellent verbal and written communication skills

Ability to adapt to changes in the work environment, managing competing demands, frequent changes, delays, or unexpected events

Must have good organizational skills

Details

Type of Position: Full-Time Position
Segment of Industry: Meeting & Event Management
Salary: TBD / Year
Hours: 40

How To Apply

https://asmglobal.wd1.myworkdayjobs.com/en-US/careers/job/Assistant-Front-of-House-Manager_R100120485

Application Deadline: 3/13/2026

Attached Document

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Posted: 3/2/26

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