Front of House Staff

Legends Global - Van Andel Arena - Grand Rapids, Michigan

Description

THE ROLE

Ensuring smooth operation of events, such as concerts, sporting events, and other public gatherings. Greeting and assisting guests, checking tickets and maintaining a safe and enjoyable environment.

Essential Duties and Responsibilities

Enthusiastically greet guests and provide event and venue information.

Escort guests to their sections/seats, frequently when the venue is dark.

Enforce facility policies (i.e., no smoking, no re-entry) by monitoring stairs and sections.

Proactively approach guests that may have a question, difficulty, or complaint.

Creatively resolve guests' troubles up to the level where intervention by a supervisor is required.

Identify and respond to emergencies, involving Security or Supervisors as appropriate.

Remain calm and direct guests to the designated area of safety in the event of an emergency.

Hours of work include days, nights, weekends, and holidays, meeting all call times as set by management.

Other duties and unexpected needs as assigned by management.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience /

Must be 18 years of age or older.

High School degree or equivalent is required.

Skills and Abilities //////

Strong customer service skills.

Experience in handling conflict in a friendly and effective manner.

Ability to read and understand English.

Effective communication skills.

Ability to follow directions and effectively perform the work.

Details

Type of Position: Part-Time / Internship Position
Segment of Industry: Meeting & Event Management
Salary: 17 / Hour
Hours: 30

How To Apply

https://asmglobal.wd1.myworkdayjobs.com/en-US/careers/job/Front-of-House-Staff_R100115572

Application Deadline: 3/27/2026

Attached Document

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Posted: 3/2/26

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