Front Office Supervisor

Lodgco Hospitality - Grand Rapids, Michigan

Description

Join our team today!

The Hampton Inn & Suites - Grand Rapids Downtown is on the lookout for a Front Office Supervisor to become part of their team! In this role, you will oversee guest service operations, lead our team of Front Desk Agents, and guarantee that our guests enjoy exemplary service. If you possess hotel front office experience and are committed to providing exceptional hospitality in a leadership capacity, we encourage you to apply today!

Please Note: Evening and weekend availability is required for this role.

JOB SUMMARY: To assist the Assistant General Manager & General Manager in the operation of the Front Desk by directing, controlling and supervising Front Desk personnel.

ESSENTIAL JOB FUNCTIONS:

Supervise and coordinate the activities of the Front Desk personnel including interviewing applicants, coach and counsel employees, recommend disciplinary actions, promote teamwork and employee morale, assign and delegate duties, and ensure compliance with OSHA standards to provide a safe work environment
Ensure all Front Desk employees are adhering to rate and credit policies and procedures
Expertise in property management systems
Knowledge of all emergency procedures and how to act on them
Ensure any cash overage/shortage is accounted for and balanced
Maintain a clean, organized and well supplied Front Desk area
Ensure lobby is well maintained
Assist in the ordering of Front Desk, Breakfast, Market, and Bar supplies
Assist in maintaining controls (i.e. overtime, safety deposit boxes, master keys, banks, etc.) and audit them on a regular basis.
Review all shift checklists and red book daily for completion and accuracy
Review GSS/Heartbeat/GEI/Revinate/Stay Experience Platform weekly and address any service concerns with staff for improvement in order to ensure the highest quality service to the guests
Assist in ensuring staff continues to learn the importance of excellent guest service and implement new training programs
Participate in monthly Profit/Loss review
Report any unusual occurrences or requests to General Manager or Assistant General Manager immediately
Conduct monthly departmental meetings to review new procedures, guest satisfaction scores, and solicit input from employees

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

BENEFITS WE OFFER

Career development & training
Day-1 Medical, Dental & Vision insurance options
Paid time off
Travel & hotel discounts
401(k) with company match
Incentive programs
And more!

Qualifications

COMPETENCIES:

Computer software skills
Communication both verbal and written
Flexibility with schedule and dependable
Customer focus, time management and problem solving skills
Strong leadership abilities

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

1-2 years of hotel experience, preferably in a supervisory role

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Valid driver’s license and safe driving record – satisfactory criminal background screening required

Details

Type of Position: Full-Time Position
Segment of Industry: Lodging Management
Salary: 17-19 / Hour
Hours: 40

How To Apply

Submit application at the link below:

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=dd0c0158-47ae-4b0a-87f5-2824bbc67dee&ccId=19000101_000001&jobId=552418&lang=en_US

Or email resume & cover letter to [email protected]

Application Deadline: April 1, 2026

Additional Information

Company Site: https://www.lodgco.net/

Online Application:

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=dd0c0158-47ae-4b0a-87f5-2824bbc67dee&ccId=19000101_000001&jobId=552254&lang=en_US

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Posted: 3/11/26

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