Guest Services/Front Desk Agent

Staybridge Suites Grand Rapids South - Grand Rapids, Michigan

Description

Join Our Front Desk Team at Staybridge Suites Grand Rapids South!

About Us:

At Staybridge Suites, we strive to create a home-like atmosphere for our guests. We are looking for a dynamic and organized individual to add to our front desk team!

Your Role:

- Oversee front desk day to day tasks and ensuring exceptional guest experiences.

- Manage the check-in and check-out process while addressing guest inquiries and concerns.

- Deliver outstanding customer service.

- Hospitality virtual training through IHG

- Stocking the Pantry market in the lobby

- Respond to guest phone calls and emails

- Ensure all guest requests are met with highest level of respect and professionalism

What’s In It for You:

- Discounts on hotel stays through the IHG brand.

- Opportunities for professional development and career advancement.

Qualifications

What We’re Looking For:

- Availability for shifts schedule 11:00 PM - 7:00 AM

- Open availability is preferred and weekend availability is required

- Prior experience in hotel or hospitality is preferred.

- Strong leadership and interpersonal communication skills.

- Problem-solving abilities and a guest-focused mindset.

- Flexibility to work various shifts, including weekends and holidays.

Details

Type of Position: Part-Time / Internship Position
Segment of Industry: Lodging Management
Salary: $14.00 - $15.00 / Hour
Hours: 16-24

How To Apply

How to Apply:

If you are passionate about hospitality and ready to lead a dedicated team, we want to hear from you! Please send your resume and a brief cover letter.

School of Community Leadership and Development