Front Desk Service Agents All Shifts

Home2 Suites Grand Rapids North - Grand Rapids, Michigan

Description

The new Hilton Homewood Suites in Walker-Grand rapids will be open in March 2026. We are seeking dynamic and energetic Front Desk Agents for all shifts to be the welcoming faces of our hospitality team. In this vital role, you will serve as the first point of contact for guests, ensuring their experience begins with warmth, professionalism, and efficiency. Your enthusiasm and attention to detail will help create memorable stays and foster guest loyalty. This position offers an exciting opportunity to showcase your hospitality skills, abilities, and passion for delivering exceptional guest services in a vibrant environment.

Available Shifts (Please specify in your response which shift you are interested in)

1st shift: 7am-3pm

2nd shift: 3pm-11pm

3rd shift: 11pm-7am (Night Audit)

Duties

Greet guests with a friendly, energetic attitude and provide a warm welcome upon arrival
Manage multi-line phone systems with professionalism, answering inquiries promptly and courteously
Check guests in and out efficiently while ensuring all reservation details are accurate and complete
Handle guest requests, complaints, and special needs with patience and proactive solutions
Maintain accurate records of guest information, reservations, and billing details
Assist with night audit procedures to reconcile daily financial transactions and ensure smooth overnight operations
Promote hotel amenities, services, and local attractions to enhance guest experience
Coordinate with housekeeping, maintenance, and other departments to address guest needs promptly

Join our team as a Front Desk Agent and be part of an energetic environment where your hospitality expertise makes a real difference. Bring your passion for guest services, your talents, and your enthusiasm for creating welcoming experiences that leave lasting impressions!

Qualifications

Skills

Proven experience in hospitality hotel front desk operations and procedures
Excellent customer service skills with a positive, energetic approach
For 3rd shift, experience with night audit processes and procedures
Experience with guest reservations systems, procedures.
Exceptional phone etiquette and communication skills
Knowledge of guest relations strategies to foster loyalty and satisfaction
Ability to handle high-pressure situations gracefully while maintaining professionalism
Prior hotel experience is highly desirable; however, we are willing to train people with the right attitude, personality, and experience in a customer service setting

Details

Type of Position: Part-Time / Internship Position
Segment of Industry: Lodging Management
Salary: 14.00 / Hour
Hours: 16

How To Apply

Apply with resume to the following email address: [email protected]

Attention Hiring Manager

Inquires by phone and in person can also be made at our Home2 Suites property at

330 River Ridge Dr. NW Grand Rapids. Phone: 616-226-6730

Application Deadline: 06/01/2026

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Posted: 2/13/26

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