Conflict Resolution Process (CRP)

Grand Valley State University is aware that the potential for conflict always exists; the university also believes that there are effective tools for dealing with conflict, ranging from conversation with a neutral party to facilitated meetings and mediation, to the more formal complaint and grievance procedures. This page is designed to bring awareness to university resources and help you navigate the GVSU Conflict Resolution Process (CRP).

How to Resolve Conflict

I'm experiencing conflict, what's my first step? Review the conflict resolution process and/or review the videos below. 

Step 1: Personal Options

Conflict Resolution Video: Step 1: personal options

Step 2: Supportive Options

Conflict Resolution Video: Step 2: supportive options

Step 3: Formal Options

Conflict Resolution Video: Step 3: formal options


Anonymous Reporting
Anonymous reporting is available for individuals who prefer to report concerns to the university anonymously through a system hosted by a third-party provider. Visit or call 1 (855) 799-8302. You may file a formal complaint regarding a possible violation of the university's Anti-Harassment Policy

ENCOMPASS Employee Assistance Program (EAP)
Encompass allows you to review topics with trained professionals including effective management, career transition, productivity, training and development, diversity, accomplished employees and workplace safety. Visit or call 1 (800) 788-8630. This hotline is available 24/7 and is free for faculty and staff. 

Faculty Teaching and Learning Center
Faculty Teaching and Learning Center (FTLC) programs foster dialogue and community-building around teaching and learning. They provide a range of programs to serve you. Visit or call (616) 331-3498.

Division of Inclusion and Equity
The Division of Inclusion and Equity coordinates sustainable and strategic institutional efforts to engage all members of the community. Call (616) 331-3296.

Helpful Reads:


Right to Privacy: The university acknowledges and respects the privacy of the conversations that you may have using the CRP, and reasonable efforts will be made to maintain confidentiality unless the circumstances warrant a need for the university to investigate, as in the case of allegations of discrimination or harassment or possible illegal activity. 

Retaliation: The university has adopted the position that no faculty or staff member will be subject to any form of discipline or retaliation for initiating or participating in good faith in any process or proceeding under the Conflict Resolution Process. Any faculty or staff member who retaliates against another faculty or staff member for using the Conflict Resolution Process will be subject to discipline, up to and including discharge. 

Collegiality Policy: In order to foster a healthy and diverse environment, we will act with integrity, communicate respectfully, and accept responsibility for our words and actions. See the GVSU Collegiality Policy for more details.

Who to Contact

Gary Atkins

Gary Atkins
Work Life Consultant, Powered by Encompass
[email protected]

Gary is available as a confidential resource – contracted through Encompass, GVSU's employee assistance program – to meet with groups or individuals to help resolve workplace conflict and provide the appropriate resources.

Deb Sanders

Deb Sanders
Director of HR Strategic Business Partners
[email protected]

Deb is available to coach supervisors to enhance their individual and team functioning. She is able to answer questions regarding policy and union agreements, and is involved in the grievance and discipline processes. 

Page last modified January 21, 2022