How to Resolve Conflict

Who to Contact

Resources

Policies

I'm experiencing conflict, what's my first step? Review the conflict resolution process and/or review the videos below. 

Anonymous Reporting
Anonymous reporting is available for individuals who prefer to report concerns to the university anonymously through a system hosted by a third-party provider. Visit gvsu.edu/reporting or call 1 (855) 799-8302. You may file a formal complaint regarding a possible violation of the university's Anti-Harassment Policy. 

ENCOMPASS Employee Assistance Program (EAP)
Encompass allows you to review topics with trained professionals including effective management, career transition, productivity, training and development, diversity, accomplished employees and workplace safety. Visit gvsu.edu/hro/benefitswellness or call 1 (800) 788-8630. This hotline is available 24/7 and is free for faculty and staff. 

Faculty Teaching and Learning Center
Faculty Teaching and Learning Center (FTLC) programs foster dialogue and community-building around teaching and learning. They provide a range of programs to serve you. Visit gvsu.edu/ftlc or call (616) 331-3498.

Division of Inclusion and Equity
The Division of Inclusion and Equity coordinates sustainable and strategic institutional efforts to engage all members of the community. Call (616) 331-3296.

Helpful Reads:

• Four Essential Skills for Managing Differences and Resolving Conflict
• Civility in the Workplace

Right to Privacy: The university acknowledges and respects the privacy of the conversations that you may have using the CRP, and reasonable efforts will be made to maintain confidentiality unless the circumstances warrant a need for the university to investigate, as in the case of allegations of discrimination or harassment or possible illegal activity. 

Retaliation: The university has adopted the position that no faculty or staff member will be subject to any form of discipline or retaliation for initiating or participating in good faith in any process or proceeding under the Conflict Resolution Process. Any faculty or staff member who retaliates against another faculty or staff member for using the Conflict Resolution Process will be subject to discipline, up to and including discharge. 

Collegiality Policy: In order to foster a healthy and diverse environment, we will act with integrity, communicate respectfully, and accept responsibility for our words and actions. See the GVSU Collegiality Policy for more details.