Conflict Resolution Process (CRP)

Grand Valley State University is aware that the potential for conflict always exists; the University also believes that there are effective tools for dealing with conflict, tools that range from conversation with a neutral party to facilitated meetings and mediation to the more formal complaint and grievance procedures. This website is designed to make you aware of the various resources that the University has available to you and to help you navigate through the GVSU Conflict Resolution Process. 

I'm experiencing conflict, what's my first step? Review the conflict resolution process and/or review the videos below. 

Step 1: Personal Options

Step 2: Supportive Options

Step 3: Formal Options


Anonymous Reporting
Is available for individuals who prefer to report concerns to the university anonymously through a system hosted by a third-party provider. Visit or call 1-855-799-8302. You may file a formal complaint regarding a possible violation of the university's Anti-Harassment Policy

ENCOMPASS Employee Assistance Program (EAP)
Allows you to review topics with ENCOMPASS professionals including effective management, career transition, productivity, training and development, diversity, accomplished employees and workplace safety. Visit or call 1-800-788-8630. This hotline is available 24/7 and is free for faculty and staff. 

Faculty Teaching and Learning Center
Programs faster dialogue and community-building around teaching and learning. They provide a range of programs to serve you. Visit or call (616) 331-3498.

Division of Inclusion and Equity
Coordinates sustainable and strategic institutional efforts to engage all members of the community. Call (616) 331-3296


Helpful Links and Information

Right to Privacy: The university acknowledges and respects the privacy of the conversations that you may have using the CRP, and reasonable efforts will be made to maintain confidentiality unless the circumstances warrant a need for the university to investigate, as in the case of allegations of discrimination or harassment or possible illegal activity. 

Retaliation: The university has adopted the position that no faculty or staff member will be subject to any form of discipline or retaliation for initiating or participating in good faith in any process or proceeding under the Conflict Resolution Process. Any faculty or staff member who retaliates against another faculty or staff member for using the Conflict Resolution Process will be subject to discipline, up to and including discharge. 

Collegiality Policy: In order to foster a healthy and diverse environment, we will act with integrity, communicate respectfully, and accept responsibility for our words and actions. See the GVSU Collegiality Policy for more details.

Helpful Reads:

Key Contacts

Director of Staff Relations and Compensation

Director of Staff Relations

Deb Sanders

(616) 331-2215

The director of staff relations coaches supervisors to enhance individual and team functioning. They answer questions regarding policy and union agreements. They are also involved in the grievance and discipline processes. 

Senior Wellness and HR Communications Manager

Lindsey DesArmo

Lindsey DesArmo

(616) 331-2215

Lindsey is a point of contact to assist faculty and staff in connecting with the appropriate resources for informal processes in resolving conflict. 

Encompass Employee Assistance Program

Access free resources by creating an online account at using the code "GVSUNI" and book up to 7 free sessions with Encompass by calling 1-800-788-8630.