The ParkMobile app is a free download available in the Apple App Store and Google Play Store. You can also use the mobile web version of the app at parkmobile.io.

Setting up the ParkMobile app is a quick and easy process. First, you create an account with an email address. Then you add your vehicle(s) and payment method(s). Once you have completed those steps, you are ready to start using the ParkMobile app.

ParkMobile no longer use a password to access your ParkMobile account. You must now access your account using our new Magic link feature. 

To access your ParkMobile account, enter the email address or mobile phone number listed on your account. A link will be sent to you. Once you click the link, you'll be automatically logged into your account. Then you must enter a card number and license plate number to begin parking.

No. You can pay using a mobile web browser by going to https://parkmobile.io. 

Yes. As long as you have a cell phone, you can call into our interactive voice response (IVR) service and set up an account. Once you have an account with ParkMobile, you can call the number posted on the stickers and signs around the meter or parking spot and make a parking payment over the phone.

We do recommend turning on location services when using the ParkMobile app. Doing so will help quickly identify the available parking in your area and provide a better overall user experience. However, you are not required to turn on location services to use the app.

No. If you use the mobile web app at parkmobile.io, you do not have to create an account and you can checkout as a guest. The full-featured ParkMobile app, downloaded from the Apple or Google app stores, requires you to create an account.

In the ParkMobile app, you will see a map view of available parking in your area marked by pins on the map that contain zone numbers. This shows all the places where you can use ParkMobile to pay for parking. Be sure to confirm the correct zone number by identifying it on the ParkMobile signs or stickers around the meter or in the area where you are parked.

The ParkMobile zone number identifies a specific parking area like a particular spot, section of the street, or parking lot. This zone number is required to start your parking session. You can find the zone number located on stickers and signage around the meter or lot.

Once you've downloaded the ParkMobile app and setup your account, enter the zone number listed on the stickers and signs around the parking meter or space into the app. Select the amount of time you'd like to park, your vehicle, and the payment method. Then touch the "Start Parking" button to begin your parking session. You will see a countdown clock showing how much time is remaining in your parking session. You can extend your parking time up to the maximum time allowed for that spot.

Once you have started a parking session, ParkMobile will record that information in our system and make it visible to the enforcement officers on site. Enforcement officers will use a handheld device to look up your zone number, space number (if needed), and license plate number to confirm that you have paid for parking. That is why it is always important to verify your license plate in the app before you start the parking session.

In most locations, you can extend your parking time up to the maximum allowed for the parking spot. For example, if you are parking in a spot that allows for a maximum of 2 hours of parking, you can pay for one hour, then extend up to an additional hour. You cannot extend past the maximum time allowed. In certain areas, you will pay either a flat rate or pay when you leave the parking spot. In these cases, there is no need to extend your parking time.

Certain zones allow you to "Stop" a parking session. If you are in a zone where it is permitted, you will see a "Stop" button on the screen with your active parking session. When you leave the parking spot, touch the "Stop" button to end your parking session. If you do not see the "Stop" button, you cannot stop an active session in that zone. Once you start a parking session, you cannot cancel it in the app.

Once you start a parking session, you cannot change the zone number in the app. If you accidentally entered the wrong zone number, you should immediately start another parking session with the correct zone number.