Workday Support
This Workday Support page has been updated. There continues to be support for Workday Finance/HR, and support for Workday Student has been added.
Workday Student Help Articles
Step-by-step Workday Help articles and demo videos
Workday Student Learning Courses
Workday Student related training courses
Workday Student Department Websites
View Workday Student related department websites
Support Requests are used for topics that are not addressed with self-service training materials or issues that need to be escalated to the Workday Governance Group to assess if configuration changes are required.
In general, if you have a security request, you should contact the appropriate department (often Records & Registration, not IT) with the job task you are unable to complete and what is needed. Learn more about Security.
Contact regarding issues with:
- Course registration
- Academic Progress Report (previously known as myPath)
616-331-3327
300 STU
Contact regarding:
- Onboarding
- 3rd party proxy (Friends & Family)
- Transfer equivalency
- Graduation audit (degree requirements)
- Holds
- Course waitlists
- Major declaration
- Course registration
- Registration overrides
- Course withdrawal process
- Grade changes
- Requesting transcripts
616-331-2206
1049 JHZ
Contact regarding:
- Viewing student account activity
- Viewing/printing student account statement
- Signing up for direct deposit
- Making payments on your student account
- FERPA authorization on your student account
Submit a Ticket - to facilitate resolution of your issue, please include a screenshot (if applicable) when submitting a ticket.
(616) 331-2101
Contact regarding:
- Technical or authentication issues
Workday Finance/HR Help Articles
Step-by-step Workday Help articles and demo videos
Workday Finance/HR Learning Courses
Finance and HR related Workday courses
Workday Finance Resources
Budgets & Financial Accounts, FDM, Expenses, Procure-to-Pay
Support Requests are used for topics that are not addressed with self-service training materials or issues that need to be escalated to the Workday Governance Group to assess if configuration changes are required.
- Invoices, Supplier Invoice Requests, Payments: [email protected]
- Budget Amendments: "Create Budget Amendment by Organization" in Workday ([email protected])
- Department Journals, New Worktags, Supplier Change Requests, and Security Needs: "Create Request" in Workday
- Technology Acquisition Orders: [email protected]
- Requisitions, Purchase Orders, Change Orders: [email protected]
- Expense Cards: [email protected]
- Expense Reports: [email protected]
- General Finance Inquiries: Workday Finance Resources page or B&F representative
General HR Inquiries (Hiring/Recruiting, Benefits, Employee Profile)
- Email: Your HR Business Partner
- Call: (616) 331-2215
Payroll Inquiries (Paychecks, W2s, Time Entry)
- Email: [email protected]
- Call: (616) 331-2237
Merit Planning (Previously the 'Salary Increase Program')
- Topics: Apply for jobs, hire students, job changes, and employment paperwork
- Email: [email protected]
- Topics: Accessing Workday, etc.
- IT Ticket: Submit a Ticket
- To facilitate resolution of your issue, please include a screenshot (if applicable) when submitting a ticket.
- Call: (616) 331-2101
- Navigate to Workday via my.gvsu.edu
- Click on the "Workday" app and login with your GVSU network credentials
- For further support, please view the Accessing Workday job aid