Front Desk Manager

Springhill Suites Grand Rapids West - Grandville, Michigan

Description

Job Overview
We are seeking a dedicated and experienced Front Desk Manager to join our team in a vibrant hospitality environment. The ideal candidate will be responsible for overseeing the front desk operations, ensuring exceptional guest experiences, and managing a team of front desk staff. This role requires strong leadership skills, excellent communication abilities, and a passion for providing outstanding service in a hotel setting.

Responsibilities

Supervise daily front desk operations, including check-in/check-out procedures and guest inquiries.
Train, mentor, and manage front desk staff to ensure high standards of service and professionalism.
Maintain effective communication with other departments to enhance guest satisfaction and resolve any issues promptly.
Handle guest relations with a focus on creating memorable experiences through personalized service.
Manage phone systems efficiently, ensuring all calls are answered promptly and professionally.
Oversee reservations and ensure accurate billing procedures are followed.
Address guest complaints or concerns with empathy and professionalism, striving for resolution that exceeds expectations.
Implement hotel policies and procedures while maintaining compliance with hospitality standards.

Qualifications

Qualifications

Previous experience in management or hospitality management is preferred.
Strong understanding of front desk operations within a resort or hotel environment.
Excellent phone etiquette and communication skills; multilingual or bilingual abilities are a plus.
Proven ability to lead a team effectively while fostering a positive work environment.
Exceptional guest relations skills with a focus on customer satisfaction.
Proficient in using hotel management software and phone systems.
Ability to work flexible hours, including weekends and holidays as needed.
Open availability, and able to work weekends.

Details

Type of Position: Full-Time Position
Segment of Industry: General Hospitality & Tourism Management
Salary: 17 / Hour
Hours: 32-40

How To Apply

Email Resume to [email protected]

Application Deadline: 8/2/25

Attached Document

No attachment uploaded

Posted: 5/2/25

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