Skip to main content
Grand Valley State University Logo Grand Valley State University Logo Grand Valley State University Logo

Procurement Services

Aerial view of little mac bridge in the fall

Credit Card Program

About the Program

The credit card program provides a MasterCard credit card to faculty and staff to make small dollar purchases. All charges are billed directly to the University. The card is for business use only and has merchant and spending controls.

Faculty and Staff may be eligible for a declining balance card for specific situations (see below: What Type of Card Do I Need?).

What Type of Card Do I Need?

Expense Card

Declining Balance Card

Travels more than twice per year

Travels twice or less per year

Makes business purchases for your role/department

Doesn't want to use personal funds for business travel

Needs to make cash withdrawals (requires sufficient reasoning)

Does not make any other purchases with GVSU funds

Apply for an Expense Card

  1. Complete the appropriate Expense Card Application in Workday.
  2. Have your manager and appointing officer approve the application in Workday
  3. All charges must be reconciled in Workday by the end of the month
  4. Cardholders must follow the Credit Card Program and University Travel policies

Expense Card Training for Cardholders

Expense Card Training PowerPoint

New Cardholder Resources

Apply for a Declining Balance Card

  1. Complete the Declining Balance Card Application in Workday
  2. Have your manager and appointing officer approve the application in Workday
  3. All charges must be reconciled in Workday by the end of the month
  4. Cardholders must follow the Credit Card Program and University Travel policies

Declining Balance Training

New Cardholder Resources

Expenses Training

Faculty and Staff who are issued an expense card are encouraged to attend an Expenses training to learn how to reconcile the charges on an expense report in Workday.

Workday Job Aids & Demo Videos

Job aids and demo videos are available to assist you in using Workday to reconcile your expense card transactions.

Contact Us

Please reach out to [email protected] with any questions about the credit card program.

Credit Card Program Administrators

Name

Phone

Email

Tonya Valencia

(616) 331-2257

[email protected]

Purchasing Card Admin

(616) 331-2280

[email protected]

Customer Service Numbers

Fifth Third Bank Customer Service

Commercial Support
866-475-0729
Fifth Third Bank
Mon-Fri: 7am - 10pm EST

Report fraudulent activity or verify transactions
(855) 634-1295
Fifth Third Bank

Put a Travel Notice on Your Card
866‑475‑0729
Fifth Third Bank

Dispute Department

888-701-3878
Fifth Third Bank

  1. Call Fifth Third Bank Customer Service at (866) 475-0729
  2. Press 4 for Credit Card
    • Press 1 for Commercial Card
      • Follow next desired prompts

For Travel Notices, call 866-475-0729 and select the following options:

  1. Option 4
  2. Option 1
  3. Option 2
  4. Option 2

MasterCard Customer Service

Customer Support
(800) 622-7747
MasterCard

International Customer Support
International Toll-Free Numbers (PDF)
MasterCard

  1. Call MasterCard Customer Support at (800) 622-7747
  2. Press 1 for English or press 2 for Spanish
  3. Press 1 for MasterCard holder
    • Press 1 for Specific Account Information
      • Enter card number followed by pound (#) key
      • Follow next desired prompts
    • Press 2 for Lost or Stolen Card or Other Emergency
      • Press 1 to Report Lost or Stolen Card
Cardholder Information
Policies and Procedures
Page last modified June 4, 2026