IT Faculty and Staff Technology Resources
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Faculty and Staff Technology Guide
At GVSU, Information Technology provides faculty and staff with a wide range of opportunities to use technology for productivity, teaching, and communication. Browse the sections below to learn more about setting up your email accounts, printing on campus, accessing course information and more.
Need IT Services?
Top Faculty and Staff Software
Banner: Banner is the system GVSU uses for the management of both academic and administrative/financial information. We use both the Admin module and the Self-Service versions of Banner. Banner at GVSU FAQs.
Blackboard: Blackboard is a course management system used campus-wide at GVSU. The system allows faculty and staff to post course materials, deliver tests and surveys, hold online discussions, and facilitate many other course-related functions. Do you have questions about Blackboard?
Common Blackboard FAQs
Blackboard Login Issues
Okta: Okta is a platform used for accessing technology, updating passwords, and enabling multi-factor authentication.
Outlook: Outlook is the university's default email system for faculty, staff, and affiliates. It is a cloud-based service that manages email, calendars, task lists, and address books.
Ultratime: Ultratime is the university's time entry platform.
Zoom: All active GVSU employees with an @gvsu.edu account are eligible to use the Zoom Business license. Zoom is an easy-to-use video communication platform that includes video conferencing, recording, phone, chat, and screen sharing.
Log in to Zoom Website
Log in to Zoom App
Top Faculty and Staff Technology Questions
How Do I Contact IT Services?
GVSU IT Services can be contacted for technical support in a variety of ways.
Phone: (616) 331-2101 or (855) 435-7488 (Toll-free)
Email: [email protected]
Service Portal: services.gvsu.edu
Walk-Up Support:
Mary Idema Pew Library (LIB) 010 - Atrium Level (Allendale)
Monday-Thursday: 7:30 a.m. - 9 p.m.
Friday: 7:30 a.m. - 6 p.m.
Saturday: 10 a.m. - 6 p.m.
Sunday: 12 p.m. - 9 p.m.
Center for Health Sciences (CHS) 100 (Grand
Rapids)
Monday - Friday 7:30 a.m. - 4:30 p.m.
How Do I Reset My Password?
GVSU Faculty and Staff are able to reset their password in several ways. They are as follows:
Option One - Through Okta: Passwords can be updated and managed through Okta.
- Forgot Password and Updating Passwords Through Okta article
- Prerequisite for Resetting a Forgotten Password in Okta article
Option Two For GVSU Windows Computers: The following are instructions for resetting a password using a GVSU Windows computer.
- Faculty and staff can reset a password through the Self-Service Password Website (www.gvsu.edu/passwordrest). Please click Reset Network Password then follow the steps.
- Passwords can also be changed by pressing CTRL-ALT-DELETE, selecting Change a Password and following the steps. Please note that faculty and staff can change the username after OFFICE\ to reset the password to other accounts, like generic/sponsored accounts.
- Additional directions on how faculty/staff accounts can reset passwords can be found on the Changing Your Faculty/Staff Network Password website (https://www.gvsu.edu/it/changing-your-facultystaff-network-password-31.htm).
Option 3 for GVSU Mac Computer s: The following are instructions for resetting a password using a GVSU Mac computer.
- Faculty and staff using GVSU Mac computers should reset their passwords through Enterprise Connect. If a password is not reset through Enterprise Connect, a user may not be able to log into their computer and have issues syncing. To resolve this, a user should shut down their computer, come to campus, plug into an Ethernet cable, turn on their computer, and log in with their most updated password.
- Additional directions on how faculty/staff accounts can reset passwords can be found on the Changing Your Faculty/Staff Network Password website (https://www.gvsu.edu/it/changing-your-facultystaff-network-password-31.htm).
Faculty and Staff Password requirements can be reviewed online (https://services.gvsu.edu/TDClient/60/Portal/KB/ArticleDet?ID=562).
How Do I Connect to the Wi-Fi?
The GVSU faculty and staff Wi-Fi network is GV-Faculty-Staff. Use your GVSU Username and password and click OK to connect. For detailed assistance, please review the knowledge base article to connect to the Wi-Fi. If you are still experiencing issues connecting to Wi-Fi, please contact IT Services by submitting a ticket in the IT Services portal, phone (616) 331-2101, email ([email protected]), or walk up for further assistance.
How Do I Set Up Outlook On My Mobile Device?
To set up Outlook on your mobile device, please follow these instructions:
How Do I Print When I'm in the Office?
Follow these instructions when printing on campus:
Printing
from a Mac Computer
Printing
from a Windows (PC) Computer
What is Duo and How Do I Use It?
GVSU uses Duo Security as its Multifactor Authentication (MFA) solution. Commonly referred to as Two-Factor Authentication (2FA), Duo MFA provides an additional layer of security for users logging in to a secure environment. Duo makes authentication easy by allowing individuals to verify their identity using a mobile device - either through an app or using a code sent via text.
Duo
articles including set-up instructions
GVSU
Duo webpage and Duo Account Request
What is Okta and How Do I Use It?
GVSU uses Okta to access technology, update passwords, and enable multi-factor authentication. Using Okta provides the university with many benefits, including the ability to only change passwords every 18 months.
Getting
Started with Okta and Related Articles
GVSU Okta Webpage
How Do I Set Up Ivanti Secure for VPN Access?
VPN, a virtual private network, allows students, faculty, and staff to work productively and securely from remote locations. Students, faculty, and staff can remotely access campus services by connecting to GVSU's Ivanti Secure Access VPN. Allows access to campus services that are blocked from off-campus
How Do I Request the Adobe Creative Cloud Suite?
These articles will assist in requesting the Adobe Creative Cloud Suite and installing the software on your device.
How Do I Get Help Teaching with Technology?
The eLearning team has a number of ways to help you develop your technology skills and learn how to use technology in the service of student learning.
- Information about technology tools used at GVSU, as well as best practices for the use of instructional technology, can be found on the eLearning Technologies website.
- A schedule of upcoming webinars and other training opportunities is available on the eLearning webinars page.
- Faculty are invited to join the eLearning Online and Hybrid Faculty Learning Community. The FLC is a great venue for faculty-led dialogue and sharing collective expertise regarding online/hybrid instruction.
- How-to instructions and the answers to many questions can be found in the eLearning Technologies area of the IT Service Portal's Knowledge Base.
- Be on the lookout for the monthly eLearning Technologies newsletter. This valuable resource contains the latest on what's happening around campus.
- Each academic department has been assigned a Senior Instructional Designer and an Instructional Technology Project Specialist. To find out who your liaisons are, review our liaison website or use our liaison search tool. Feel free to reach out to your liaisons directly or submit a consultation ticket in the IT Services Portal.