IT Faculty and Staff Technology Resources

Faculty Member with LightBoard

Faculty and Staff Technology Guide

At GVSU, Information Technology provides faculty and staff with a wide range of opportunities to use technology for productivity, teaching, and communication. Browse the sections below to learn more about setting up your email accounts, printing on campus, accessing course information and more.

Need IT Services?

Phone: (616) 331-2101

Walk-Up Locations:
Hours posted on

Top Faculty and Staff Software

Banner:  Banner is the system GVSU uses for the management of both academic and administrative/financial information.  We use both the Admin module and the Self-Service versions of Banner. Banner at GVSU FAQs. 

Blackboard: Blackboard is a course management system used campus-wide at GVSU. The system allows faculty and staff to post course materials, deliver tests and surveys, hold online discussions, and facilitate many other course-related functions. Do you have questions about Blackboard?
 Common Blackboard FAQs
 Blackboard Login Issues

Okta: Okta is a platform used for accessing technology, updating passwords, and enabling multi-factor authentication. 

Outlook: Outlook is the university's default email system for faculty, staff, and affiliates. It is a cloud-based service that manages email, calendars, task lists, and address books.

Ultratime: Ultratime is the university's time entry platform. 

Zoom:  All active GVSU employees with an account are eligible to use the Zoom Business license. Zoom is an easy-to-use video communication platform that includes video conferencing, recording, phone, chat, and screen sharing.
Log in to  Zoom Website
Log in to Zoom App 


Top Faculty and Staff Technology Questions

GVSU IT Services can be contacted for technical support in a variety of ways. 

Phone: (616) 331-2101  or (855) 435-7488 (Toll-free)

Email: [email protected]

Service Portal:

Walk-Up Support: 
Mary Idema Pew Library (LIB) 010 - Atrium Level (Allendale)
Monday-Thursday: 7:30 a.m. - 9 p.m.
Friday: 7:30 a.m. - 6 p.m.
Saturday: 10 a.m. - 6 p.m.
Sunday: 12 p.m. - 9 p.m.

Center for Health Sciences (CHS) 100 (Grand Rapids) 
Monday - Friday 7:30 a.m. - 4:30 p.m.

GVSU Faculty and Staff are able to reset their password in several ways.  They are as follows: 

Option One - Through Okta: Passwords can be updated and managed through Okta. 

Option Two For GVSU Windows Computers: The following are instructions for resetting a password using a GVSU Windows computer. 

  1. Faculty and staff can reset a password through the Self-Service Password Website ( Please click Reset Network Password then follow the steps. 
  2. Passwords can also be changed by pressing CTRL-ALT-DELETE, selecting Change a Password and following the steps. Please note that faculty and staff can change the username after OFFICE\ to reset the password to other accounts, like generic/sponsored accounts. 
  3. Additional directions on how faculty/staff accounts can reset passwords can be found on the   Changing Your Faculty/Staff Network Password website ( 

Option 3 for GVSU Mac Computer s:  The following are instructions for resetting a password using a GVSU Mac computer. 

  1. Faculty and staff using GVSU Mac computers should reset their passwords through Enterprise Connect. If a password is not reset through Enterprise Connect, a user may not be able to log into their computer and have issues syncing. To resolve this, a user should shut down their computer, come to campus, plug into an Ethernet cable, turn on their computer, and log in with their most updated password. 
  2. Additional directions on how faculty/staff accounts can reset passwords can be found on the   Changing Your Faculty/Staff Network Password website ( 

Faculty and Staff Password requirements can be reviewed online ( 

The GVSU faculty and staff Wi-Fi network is GV-Faculty-Staff. Use your GVSU Username and password and click OK to connect. For detailed assistance, please review the knowledge base article to connect to the Wi-Fi. If you are still experiencing issues connecting to Wi-Fi, please contact  IT Services by submitting a ticket in the IT Services portal,  phone (616) 331-2101, email ([email protected]), or walk up for further assistance.

To set up Outlook on your mobile device, please follow these instructions: 

Android Device Outlook Set Up
Apple Device Outlook Set Up 

GVSU uses Duo Security as its Multifactor Authentication (MFA) solution. Commonly referred to as Two-Factor Authentication (2FA), Duo MFA provides an additional layer of security for users logging in to a secure environment. Duo makes authentication easy by allowing individuals to verify their identity using a mobile device - either through an app or using a code sent via text.

Duo articles including set-up instructions 
GVSU Duo webpage and Duo Account Request 


GVSU uses Okta to access technology, update passwords, and enable multi-factor authentication. Using Okta provides the university with many benefits, including the ability to only change passwords every 18 months. 

Getting Started with Okta and Related Articles
GVSU Okta Webpage 

VPN, a virtual private network, allows students, faculty, and staff to work productively and securely from remote locations. Students, faculty, and staff can remotely access campus services by connecting to GVSU's Ivanti Secure Access VPN.  Allows access to campus services that are blocked from off-campus

Invanti Set Up Instructions and How to Use Instructions

These articles will assist in requesting the Adobe Creative Cloud Suite and installing the software on your device. 

Adobe Subscription Request

The eLearning team has a number of ways to help you develop your technology skills and learn how to use technology in the service of student learning.

Technology Services and Software for Faculty and Staff

Connect with GVSUIT for Updates and News

Page last modified July 13, 2023