Frequently Asked Questions


  • Make sure you are attempting to connect to the correct network: GV-Student for Students, GV-Faculty/Staff for faculty and staff.
  • Restart your device and try retyping in your username and password
  • Try making the computer "forget" the network and set it up again (instructions for Mac and Windows)
  • If it is still not working try to reset your password, then try to connect again
  • Contact the Service Desk by phone (616) 331-2101), email ([email protected]) or walk up for further assistance.
  • First register the device at the Self-Service Portal.
  • If connecting physically, there are no other steps-just plug the device into a network socket.
  • If connecting wirelessly, be sure to choose the GV-GameNet network.

Universities across the state are creating wifi access points in parking lots. GVSU has two “drive up wifi” sites: Lot B in Allendale, and the in the Eberhard Center parking lot in Grand Rapids. Grand Valley Students can access the campus network from their cars, and visitors from other institutions can use The Eduroam network at either site. (The Eduroam network is available at most universities and can be accessed using GV sign-in credentials.) In addition, the Michigan Public Service Commission is compiling public drive-up wifi location information. The interactive map is located here:

Additionally, 50 public sites are being added around the Detroit area for free wifi access.

Outlook Email

  • If you are having problems logging into your Outlook account and you have already tried resetting your password please do one of the following:
  • Take a screenshot of the Spam Email and save it as a PNG or JPEG file (How to take a screenshot: Mac and Windows)
  • Create a new blank message and add the file as an attachment
  • In the subject box put the original subject line
  • Leave the body of the message blank
  • Sent the email to [email protected]
  • The maximum size of a mailbox at GVSU for Faculty/Staff is 25 GB
  • If you are using the Outlook client for Mac, we recommend that you keep no more than 5000 emails in your inbox folder
  • Please take note that the emails in your sent folder do not automatically purge themselves.


  • Call the IT Service Desk at 616-331-2101, they will notify a Tech and have them come fix the jam.
  • If your printer in your office is jammed you can getting assistance through the following methods.

GVSU Gmail

  • First try to reset your password by going to
    • Make sure to follow the password rules and wait a full 5 minutes after changing the password to try.
  • If this doesn't work, please do one of the following:
  • The Google Drive available through your GVSU Gmail account has an unlimited storage capacity.
  • Gmail pages are very mobile-friendly, and can be accessed from your mobile phone browser-no setup required!
  • Gmail apps are available for both iOS and Android-just do a search for "Gmail"
  • If you want to set up Gmail on your native phone email app:  Instructions for iOS, Gmail settings for both devices.

Faculty/Staff VPN & Duo Multifactor Authentication

Many systems require a secure connection to the GVSU network via a Virtual Private Network (VPN). Please note, VPN is not required for accessing library resources. If you have difficulty connecting to library resources please contact the library for assistance at 616-331-3500 or by submitting the library's support form.

If a system requires VPN access; click on links below for instructions

If you have received a Duo Security Enrollment email, click on links below for instructions


  • First try to login to your GVSU Gmail account
    • If your email works, try restarting your browser then try logging into Blackboard again
    • If you can't log into your email, reset your password by going to MyBanner and clicking on Personal Information.
  • Log into MyBanner and verify that you are signed up for the course
  • If you're registered for the course, and you can't see it in Blackboard, please contact your professor to ask if they have made the course available.
  • If you cannot see your grades in the Grade Center, please contact your instructor directly.
  • To have your course evaluation reset you can do one of the following:

Misc. Computer Help (Virus/Malware/Hardware/Software/Copyright)

Be safe and don't get blocked! Take a look at our copyright policy.

Faculty - If you realize that your computer is infected with Malware or a Virus please do one of the following.

Students - If you realize that your computer is infected with Malware or a Virus please do the following.

Page last modified November 3, 2020