Changing Your Faculty/Staff Network Password


Minimum Requirements for Faculty/Staff Passwords:

Your password must contain a minimum of 12 characters and at least one character from three of the following categories:

  • Uppercase characters of European languages (A-Z)
  • Lowercase characters of European languages (a-z)
  • Base 10 digits (0-9)
  • Non-alphanumeric characters, limited to: ~ % ^ * _ -  | { } [ ] : ' .
    • Do not use spaces in your password.
  • Passwords cannot contain the account's network ID/username or any words in the first name and last name.
  • You cannot reuse any of your previous 13 passwords.

Additional Password Notes:

  • Most faculty/staff passwords expire every 6 months. You will be notified via email two weeks before your password expires.
  • Always change your password before it expires to avoid sudden loss of access to GVSU systems.

A Note About Personal Devices

  • After changing your password, please update it immediately on any personal devices that connect to GVSU email or WiFi (smartphones, tablets, etc.).
    • Failure to update the password on your devices may result in a temporary lock of your account. If you suspect your account is locked, please call the IT Help Desk at 616-331-2101 or turn off your personal devices and wait 20 minutes for the temporary lock to be lifted.
  • Information about resetting your password via a personal device can be found at the bottom of this page.

How to Reset Your Faculty/Staff Password

On Campus

Macintosh Users

GVSU Mac users should always change their password before it expires via the Enterprise Connect app installed on their machine:

  1. Login to your Mac.
  2. Click on the Enterprise Connect icon in the upper right corner of your screen (it looks like a key with a circle around it).
  3. Select "Change Password..."
  4. Enter your old (current) password, then enter your new password and verify it.
  5. Click "Change Password" and you will receive confirmation that your password has been changed.
    • If you are prompted to update your Keychain with the new password, please do so.
    • If prompted, be sure to update your password for Email and WiFi.

Windows Users

  1. Login to your computer.
  2. Press CTRL+ALT+DEL and select "Change a Password".
  3. Enter your old password, then enter your new password and confirm it.
  4. Hit ENTER and you will receive confirmation that your password has been changed.
    • If prompted, be sure to update your password for Email and WiFi.

Mobile Devices

  • We recommend changing your password via a GVSU computer if you are on campus.
  • If that is not practical, please refer to the "Personal Devices" section below.

Off Campus

Macintosh Users

GVSU Mac users should always change their password before it expires via the Enterprise Connect app installed on their machine:

  1. Login to your Mac.
  2. Connect to the VPN via Pulse Secure.
  3. Once you're connected to the VPN, click on the Enterprise Connect icon in the upper right corner of your screen (it looks like a key with a circle around it).
  4. Select "Change Password..."
  5. Enter your old (current) password, then enter your new password and verify it.
  6. Click "Change Password" and you will receive confirmation that your password has been changed.
    • If you are prompted to update your Keychain with the new password, please do so.
    • If prompted, be sure to update your password for Email and WiFi.

Windows Users

  1. Log into your computer.
  2. Make sure DirectAccess is connected: Click on the WiFi symbol in the lower right corner of your screen and verify that the word "Connected" appears under "DirectAccess" at the top of the WiFi menu.
    • If it says "Connecting" or is blank underneath DirectAccess, please RESTART your computer and check again once you've signed in. If DirectAccess is still not connecting properly, call the IT Help Desk at 616-331-2101.
  3. After verifying that DirectAccess is connected, press CTRL+ALT+DEL and select "Change a Password".
  4. Enter your old password, then enter your new password and confirm it.
  5. Hit ENTER and you will receive confirmation that your password has been changed.
    • If prompted, be sure to update your password for Email and WiFi.

Personal Devices

NOTE: These steps are NOT recommended for GVSU Mac users unless absolutely necessary. If you reset your password this way, you will still be required to log into your Mac with your previous password until you return the machine to campus. Once on campus you will need to log in while connected to a wired Ethernet connection before the password will sync.

Using the Self-Service Password Reset Webpage

  1. Open a web browser and navigate to www.gvsu.edu/passwordreset.
  2. Select the "Reset Network Password" option and follow the prompts. 

Using Outlook on the Web

  1. Log into Outlook on the Web: http://mail.exchange.gvsu.edu.
  2. Click on the Gear icon in the upper right corner and select "Options".
  3. Expand the "General" section and select "My account".
  4. Click "Change your password" (located near the bottom of the My Account settings).
  5. Enter your old password then the new password and confirm it. Click Save at the top of the window.
    • NOTE: Until you restart the computer on campus the password to get into the computer will be the old one. Once on campus the password will update upon startup

More information about Outlook on the Web, including images, can be found here: Navigating Outlook on the Web.