Bringing Agility to IT Services
IT SERVICES TRANSFORMATION
The mission of Information Technology is to partner with our community to provide exceptional services, innovative solutions, and resources. We seek to advance learning, teaching, and research in support of the university’s educational mission and strategic priorities. Our Digital (DX) Transformation Strategy was established to guide us in accomplishing these imperatives.
As part of our effort to provide exceptional service to the university, we have begun the work of revitalizing and transforming the processes and experiences related to IT Services. Work on this project began in December 2022 and will be carried out in phases until all desired outcomes have been achieved. Updates and milestones will be posted on this web page as a reference to the project's progress and university impacts.
It is with great appreciation that we acknowledge your patience and input as we work to develop and implement superior service at GVSU.
Progress and Implementation Highlights: Phase One
It is with great excitement that the GVSU Information Technology Division announces the successful completion of phase one of the IT Services Transformation Lean initiative. Our IT Services team has successfully reached their initial project goals and important milestones following months of unwavering dedication, collaboration with other IT departments, and hard work with the support of our extended stakeholder team.
Progress and Implementation Highlights: Phase Two, Continuous Improvement
In the process of completing this initiative, IT Services has identified some additional tasks that will be implemented as part of our continuous improvement.
IT Services Transformation Communications
Transforming the IT Services Process at GVSU
In December 2022, Information Technology and Human Resources collaborated to evaluate and transform the IT Services process at GVSU using Lean methodologies. As a result of this event, a continuous process improvement plan was developed to enhance the operational performance of IT services (e.g., ticketing workflow and issue resolution process) as well as customer satisfaction. On the final day of the collaboration, an event was held to present the findings and plan to the GVSU community.
Information Technology to Host Kaizen Event Following Success of HR Initiative