Sales Admin/Service Agent

Home2 Suites Grand Rapids North - Grand Rapids, Michigan

Description

We have an opportunity for a motivated learner to join our dual brand Hilton extended stay team working with the new Hilton Homewood Suites located in Walker/Grand Rapids, and its sister property, the Hilton Home2 Suites. This is a hybrid Sales Admin / Service Agent position supporting the Sales Manager with a wide variety of sales activities and would be a great entry level opportunity to gain valuable experience with a major hospitality brand. As a Service Agent you will be trained on Hilton's PMS systems and provide exceptional guest services for our hotels. This role is vital in creating a welcoming environment for our guests and ensuring smooth front desk operations. The ideal candidate will have excellent communication skills, and a passion for delivering outstanding guest relations.

Responsibilities

-Greet guests warmly upon arrival and assist with check-in/check-out procedures
-Manage multi-line phone systems with professionalism and courtesy
-Handle guest inquiries, reservations, and special requests efficiently
-Maintain accurate records of guest information and billing details
-Provide information about hotel amenities, local attractions, and services
-Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
-Uphold high standards of phone etiquette and guest relations throughout all interactions
-Maintain a clean, organized front desk area to promote a welcoming environment
-Assists the Sales Manager with responding to sales leads, creating proposals, sending out contracts
-Will assist with occasional Hilton sales and marketing activities.

Join our team to deliver memorable experiences for our guests while working in a dynamic hospitality setting. We value professionalism, enthusiasm, and a commitment to excellence in every interaction.

Qualifications

-A desire to learn and develop new skills and methods for improving performance
-Strong customer service skills with the ability to handle diverse guest needs
-Organized with an attention to detail is critical with an emphasis on meeting deadlines.
-Able to follow directions and works well independently and as a team member
-Excellent communication skills, both verbal and written
-Consistent work habits with strong follow through abilities
-Professional appearance and demeanor with a focus on guest satisfaction

Details

Type of Position: Part-Time / Internship Position
Segment of Industry: Lodging Management
Salary: 14.00-15.00 / Hour
Hours: 16-24

How To Apply

Reply with resume and interest to [email protected]

You may also call for more information at 616-216-1149, or you can stop by the hotel and fill out an application in person at;

Home2 Suites 330 River Ridge Dr NW, Walker, MI.

Application Deadline: 06/30/2026

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Posted: 5/21/26

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