Service Agent

Homewood Suites Grand Rapids North - Grand Rapids, Michigan

Description

Brand new Hilton Homewood Suites in Walker/GR area is now hiring! Flexible full time and part time positions available. (Please specify in your response which shift you are interested in)

1st shift: 7am-3pm

2nd shift: 3pm-11pm

3rd shift: 11pm-7am (Night Audit)

Duties

Greet guests with a friendly, energetic attitude and provide a warm welcome upon arrival
Manage multi-line phone systems with professionalism, answering inquiries promptly and courteously
Check guests in and out efficiently while ensuring all reservation details are accurate and complete
Handle guest requests, complaints, and special needs with patience and proactive solutions
Maintain accurate records of guest information, reservations, and billing details
Assist with night audit procedures to reconcile daily financial transactions and ensure smooth overnight operations
Promote hotel amenities, services, and local attractions to enhance guest experience
Coordinate with housekeeping, maintenance, and other departments to address guest needs promptly

Join our team as a Front Desk Agent and be part of an energetic environment where your hospitality expertise makes a real difference. Bring your passion for guest services, your talents, and your enthusiasm for creating welcoming experiences that leave lasting impressions!

Qualifications

Excellent customer service skills with a positive, energetic approach
For 3rd shift, experience with night audit processes and procedures
Exceptional phone etiquette and communication skills
Knowledge of guest relations strategies to foster loyalty and satisfaction
Ability to handle high-pressure situations gracefully while maintaining professionalism
Prior hotel experience is highly desirable; however, we are willing to train people with the right attitude, personality, and experience in a customer service setting

Details

Type of Position: Part-Time / Internship Position
Segment of Industry: General Hospitality & Tourism Management
Salary: 14.00 / Hour
Hours: 24

How To Apply

Reply with interest and resume via email: [email protected]

You may also call 616-228-6730 ext. 501 with any questions and ask for the GM, Avani

Application Deadline: 06/01/2026

Attached Document

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Posted: 3/30/26