Front Office Manager

Lodgco Hospitality - Grand Rapids, Michigan

Description

JOB SUMMARY: The Front Office Manager is pivotal in overseeing daily operations of both the hotel valet and front desk, while guiding the front office team to success. Their primary responsibilities include ensuring guest satisfaction at its highest level, managing vehicle operations with efficiency, and effectively leading and motivating team members. Additionally, they are responsible for maintaining the training and development of the departments and upholding strict adherence to brand standards.

 

ESSENTIAL JOB FUNCTIONS: 

• Oversee all operations and personnel within the hotel’s Valet and Front office department, ensuring the safe and efficient handling, parking, and retrieval of guest vehicles.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Oversee and direct valet/Front Office staff activities, including interviewing candidates, training, coaching employees, fostering teamwork and morale, as well as assigning and delegating tasks.
• Create and manage employee schedules to ensure adequate staffing at all times.
• Understands employee positions well enough to perform duties in employees' absence.
• Provides services that are above and beyond for guest satisfaction and retention.
• Assists in the review of comment cards and guest satisfaction results
• Conduct departmental meetings to keep the team informed about all operational processes and procedures.
• Develop and enforce safety protocols to protect guests, staff, and vehicles.
• Ensure clean and orderly arrival experience.
• Manage the financial performance of the valet and front office department, focusing on revenue growth, expense control, and customer satisfaction.
• Ensure compliance with OSHA standards to maintain a safe working environment.
• Be knowledgeable about hotel emergency procedures and respond appropriately.

 

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

• At least two years of experience in a related hospitality management role
• Knowledge of Michigan driving laws and vehicle usage (manual and automatic transmissions)
• Previous experience working in fast-paced environments with high customer expectations
• Degree in hospitality or related field of study, preferred

 

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Valid driver’s license and safe driving record – satisfactory criminal background screening required 

Details

Type of Position: Full-Time Position
Segment of Industry: General Hospitality & Tourism Management
Salary: 550000-59000 / Year
Hours: 40-50

Company Information

Lodgco Hospitality
131 Ionia Ave SW, Grand Rapids, MI 49503
Grand Rapids, Michigan 49503
616-600-0137
Contact: Daniel Yae

How To Apply

Current Openings | Recruitment

Application Deadline: June 30th

Additional Information

Careers – Lodgco

Attached Document

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Posted: 6/1/26