Banquet Manager

Sheraton Grand Rapids Airport - Grand Rapids, Michigan

Description

We are looking for a passionate Banquet Manager to lead our events team and ensure every guest experience is exceptional. From weddings and reunions to corporate meetings and trainings, you’ll oversee the execution of events with quality, timeliness, and outstanding service.

As a Concord Leader you will be responsible to:

Inspire greatness in your team.
Encourage and support team members to reach their full potential.
Create a work environment that is a Great Place to Work for all.
Lead with integrity, transparency, respect, and professionalism.
Care for your team and their families
Responsibilities:
Deliver exceptional guest service and ensure guest satisfaction throughout events
Lead, motivate, and direct banquet team while maintaining standards of quality
Greet guests and accommodate their needs during events
Communicate clearly with guests regarding menus and service details
Assist with food and beverage delivery and support servers during peak periods
Train team members on plated and reception-style service (training provided)
Anticipate guest needs and proactively monitor service quality
Oversee event setup, execution, and clean-up
Perform side work to prepare for upcoming events
Maintain clean, safe, and organized service area

Qualifications

Previous experience in banquet or event management preferred
Strong leadership, communication, and organizational skills
Ability to motivate a team and ensure high-quality service
Guest-focused mindset with excellent attention to detail
Flexible to work evenings, weekends, and special events as needed

Details

Type of Position: Full-Time Position
Segment of Industry: Meeting & Event Management
Salary: $55,000 / Year
Hours: 40

How To Apply

Visit the Concord Hospitality Career Site:

https://careers.concordhotels.com/jobs/4334488-banquet-manager

Application Deadline: 05-27-2026

Additional Information

Benefits

Competitive wages
Medical, dental, and vision insurance
Life insurance and short/long-term disability options
401(k) with company match
Tuition assistance
Discounted room rates at Concord-managed hotels
Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Posted: 4/28/26

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