Front desk supervisor

Canopy by Hilton Grand Rapids Downtown - Grand Rapids, Michigan

Description

ESSENTIAL JOB FUNCTIONS:

Supervise and coordinate the activities of the Front Desk personnel including interviewing applicants, coach and counsel employees, recommend disciplinary actions, promote teamwork and employee morale, assign and delegate duties, and ensure compliance with OSHA standards to provide a safe work environment
Ensure all Front Desk employees are adhering to rate and credit policies and procedures
Expertise in property management systems
Knowledge of all emergency procedures and how to act on them
Ensure any cash overage/shortage is accounted for and balanced
Maintain a clean, organized and well supplied Front Desk area
Ensure lobby is well maintained
Assist in the ordering of Front Desk, Breakfast, Market, and Bar supplies
Assist in maintaining controls (i.e. overtime, safety deposit boxes, master keys, banks, etc.) and audit them on a regular basis.
Review all shift checklists and red book daily for completion and accuracy
Review GSS/Heartbeat/GEI/Revinate/Stay Experience Platform weekly and address any service concerns with staff for improvement in order to ensure the highest quality service to the guests
Assist in ensuring staff continues to learn the importance of excellent guest service and implement new training programs
Participate in monthly Profit/Loss review
Report any unusual occurrences or requests to General Manager or Assistant General Manager immediately
Conduct monthly departmental meetings to review new procedures, guest satisfaction scores, and solicit input from employees

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

COMPETENCIES:

Computer software skills
Communication both verbal and written
Flexibility with schedule and dependable
Customer focus, time management and problem-solving skills
Strong leadership abilities

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

1-2 years of hotel experience, preferably in a supervisory role

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Valid driver’s license and safe driving record – satisfactory criminal background screening required

Details

Type of Position: Full-Time Position
Segment of Industry: General Hospitality & Tourism Management
Salary: 17-19 / Hour
Hours: 20-40

How To Apply

Careers – Lodgco

Application Deadline: March 31st

Additional Information

Current Openings | Recruitment for more information about the position.

Attached Document

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Posted: 2/6/26

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