Job Title: Parking Operations and Systems Technician
Classification: T3
Department: Facilities Services Grand Rapids and Regional Centers Grand Rapids
Updated: November 2025

Job Summary

The responsibilities of this position include the implementation, maintenance, updating, and monitoring of parking access and SW-60/ MP-60 revenue control systems. Help maintain additional software specific to Parking Services\ Responsible for maintaining, updating and monitoring the Parking Service website. Incumbent will be trained in all aspects of parking including meter and pay station collections, parking surveys and customer inquiries. This role is also responsible for hiring, training, scheduling, and supervising up to 50 students and temporary employees. May require working on the Allendale campus.

Essential Functions

• Address technical emergencies.
• Responsible for identifying equipment, wiring, and software malfunctions, troubleshooting, repairing and performing routine maintenance on parking access and revenue control systems (TIBA/Spark/Smart Park) and equipment including Magnetic parking gates, SW-60 and MP-60 payment systems and validation systems.
• Configure, monitor and maintain parking access and revenue control systems, including SW-60 and MP-60 pay stations systems, validation units, access profiles and parking lot configuration.
• Responsible for maintaining and updating parking integrations with LPR equipment including maintaining parking LPR servers; troubleshooting system errors, addressing downtime, and collaborating with vendors and IT to identify and implement effective solutions.
• Responsible for the troubleshooting and maintenance of network and intercom equipment for parking access.
• Work with vendors to propose new workflows and new software enhancements.
• Compile and analyze parking revenue system performance through software data collections.
• First point of contact for City Campus parking event request and gate schedule changes through CCURE software submitted by Conference and Events, Simulation Center, and other GVSU departments and assure all are met within a timely manner.
• Respond to customer requests, questions and complaints related to parking revenue software/systems from students, faculty/staff, campus visitors and guests, and external campus partners and community members through various forms, emails and calls and answer in a timely manner based on approved university and department protocols pertaining to university parking needs.
• Interview, hire, and supervise student staff; provide technical training for student employees, temporary employees, and PSS parking staff; oversee daily operations; design, implement, and refine workflows and processes.
• Serve as a liaison between Parking Services and various internal and external campus partners to maintain and ensure a positive working relationship while providing parking systems information, training and implementation support.
• Responsible for the inventory and disposal of equipment and resources used by parking services Communicates all issues including corrective steps taken and outcomes to parking team. Make suggestions for updating and replacing equipment.
• Assist with university events requiring special technical parking revenue system validation accommodations, system scheduling, and training staff for planned and unplanned events (football games, emergency response).
• Manage social media functions of the department including Facebook and Instagram accounts. Coordinate media efforts with University Marketing and Social Media team.
• Responsible for the design, maintenance and regularly updating the Parking Services website ensuring timely and accurate content is published and updated; coordination, scheduling, and minute taking/distribution for all parking related meetings; maintenance and updating of the parking event calendar.
• Work collaboratively as a member of the parking team to identify university-wide parking issues related to new revenue and parking operations and find appropriate resolutions. The team is responsible for maintaining identified protocol and procedures.
• Assist with bi-annual parking survey by entering the data into spreadsheets and creating graphs.
• Report as essential staff.
• Other duties as assigned.

Non-Essential Functions

• Research hardware and software enhancements and solutions.
• Assist vendors with software testing and enhancement rollouts.
• May perform in the lead team role as assigned.

Required Qualifications

• High school graduate or equivalent.
• Minimum of three years of relevant work experience.
• Experience with various computer software applications such as Microsoft Office and/or equivalent.
• Demonstrated experience to successfully operate office equipment.
• Data entry experience.
• Typing and spelling competency with grammar and proofreading skills.
• Possess strong verbal and written communication skills.
• Demonstrated experience to successfully provide quality customer service
• Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
• Ability to work under pressure and meet deadlines.
• Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
• Ability to successfully maintain positive intercultural and interpersonal relationships.

Preferred Qualifications

• Experience in higher education.
• Supervisory Experience.
• Demonstrated experience with TIBA Smart Park Parking Access and Revenue Control Systems.
• Desire to stay current with technological advances in related fields.

Supervision Received

Receives general instruction from a designated supervisor but is generally expected to work independently.

Supervision Exercised

Hire, train, schedule and coordinate the work of student employees and may act as lead worker to PSS staff members within the department/unit/division.

Physical Demands

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

For questions regarding employment, email Human Resources. TDD Callers: Call Michigan Relay Center 1-800-649-3777.

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