Housing Assistant
Job Title: Housing Assistant
Classification: C4
Department: Office of Housing and Residence Life
Updated: March 2019
Job Summary
Coordinate and perform administrative and clerical duties to maintain efficient operation of the Office of Housing and Resident Life.
Essential Functions
- Provide support for the Director and Associate Director including scheduling and managing of calendars, correspondence, and coordination and implementation of special projects.
- Assess and coordinate all student housing and dining charges, deposits and fees to students living in university housing.
- Answers inquiries requiring explanation and interpretation of established university policies and procedures. This includes meeting with students and visitors to explain housing/dining charges and fees.
- Answer inquiries related to resident occupancy status, deposit status, and student collections.
- Provides information to students and prospective students, as well as to outside agencies and visitors (examples: Health Services, landlords, and conferences).
- Monitor departmental FRS, reviews budget reports, and reconciles the reports with the department/office’s records.
- Assist with the processing of paperwork for Housing Office purchases (i.e. furniture, linens, mattresses, catering, t-shirts, etc.).
- Assist the Director with Health Services related projects, reports, and publications.
- Assist with scheduling and billing of GVSU guest condo and meeting space.
- Responsible for office management including the scheduling, training and development of clerical, temporary and student staff.
- Coordinate employment search processes and maintain employment records.
- Responsible for the selection and employment records of student employees.
- Compiles and logically formats statistical data, reports, materials for presentations and proposals (examples: occupancy, resident enrollment status, and dining plans).
- Maintain, process, and manipulate data using word processing, database and spreadsheet software.
- Coordinates various events including special events and functions (examples: landlord events, building dedications, and residence life programs).
- Maintain file of forms and contracts used in Housing Office.
- Develop, prepare, and/or compose responses to memos and correspondence requiring research, judgment and discretion; routinely writes, edits, and submits materials for internal/external communication. This includes housing contracts, publications, and marketing material.
- Liaison with phone office, cable TV provider, Health Services and local landlords.
- Assist Director and Associate Director with graduate assistant record keeping.
- Other related duties as assigned.
Non-Essential Functions
- Process various university forms.
- May perform duties characteristics of lower level clerical office classifications on a limited basis.
Required Qualifications
- High school graduate or equivalent.
- Minimum of four years of relevant work experience.
- Demonstrated administrative and organizational skills.
- Experience with various computer software applications such as Microsoft Office and/or equivalent.
- Data entry experience.
- Typing and spelling competency with grammar and proofreading skills.
- Possess strong verbal and written communication skills.
- Demonstrated experience to successfully provide quality customer service.
- Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
- Demonstrated experience to successfully coordinate large projects.
- Demonstrated experience to successfully handle multiple demands efficiently.
- Demonstrated experience to successfully organize and prioritize workload.
- Demonstrated experience to successfully navigate challenging situations in the workplace, while using good judgement.
- Demonstrated experience to successfully work under pressure and meet deadlines.
- Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
- Ability to successfully maintain positive intercultural and interpersonal relationships.
Preferred Qualifications
- Bachelor’s degree.
- Higher education work experience.
- Supervisory experience.
Supervision Received
Receives minimal supervision from a designated supervisor. Much of the work is self-initiated. Person is expected to function with considerable independence and apply appropriate policies and procedures within the assigned area of responsibility.
Supervision Exercised
Hire, train, schedule and coordinate the work of student employees and may act as lead worker to PSS staff members within the department/unit/division.
Physical Demands
- To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.