Housing Assistant
Job Title: Housing Assistant
Classification: C4
Department: Housing and Residence Life
Updated: June 2026
Job Summary
Responsible for assignment functions in collaboration with the Occupancy and Operations team. Processing of housing applications, residential assignments, cancellations, room changes, special requests, etc. Primary work schedule will be M-Fri during business hours. This position may require periodic evening and/or weekend hours.
Essential Functions
- Processes Housing Applications, Assignments, Cancellations, etc. and associated/integrated processes such as billing adjustments and communications. Audits of housing and dining billing
- Provides customer service and support for occupancy and operations-specific areas
- Coordinates administrative functions for Emotional Support Animal approval processes and documentation systems
- Supports Housing Cancellation Appeal processes including form maintenance, documentation systems, case routing and student communication
- Assesses student attributes with specific housing communities, acts with a high degree of independence and makes decisions appropriately.
- Supports Housing Residency exemption request process, including form maintenance, documentation systems, case routing and student communication
- Assists with development and implementation of Housing Assignment process, including marketing and education process for students as well as training for Housing and Residence Life staff.
- Assists with coordination of early arrival and extended stay process
- Participates in recruitment functions, such as tours, tabling, new student and supporter orientation sessions and presentations.
- Supervision and training of Central Housing Office student employee staff
- Annual benchmarking for Occupancy and Operations
- Liaison to US Census for residential student enumeration processes
Non-Essential Functions
- Responsible for creating, maintaining and updating filing information, record keeping systems; via paper and computer.
- Provides clerical support for the Housing Occupancy and Operations team including creating and distributing reports and forms, inventory control maintenance, conference and travel arrangements, meetings and event coordination, purchasing of resources for HRL staff.
- Regularly disseminates information of a complex nature which may require explanation and interpretation of established university departmental policies and procedures, and directs individuals to sources of additional information.
- Manage/maintain supervisor schedule as needed (Director/Associate Director/Assistant Directors).
- Other related duties as assigned.
Required Qualifications
- High school graduate or equivalent.
- Minimum of four years of relevant work experience.
- Demonstrated administrative and organizational skills.
- Experience with various computer software applications such as Microsoft Office and/or equivalent.
- Data entry experience.
- Typing and spelling competency with grammar and proofreading skills.
- Possess strong verbal and written communication skills.
- Demonstrated experience to successfully provide quality customer service.
- Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
- Demonstrated experience to successfully coordinate large projects.
- Demonstrated experience to successfully handle multiple demands efficiently.
- Demonstrated experience to successfully organize and prioritize workload.
- Demonstrated experience to successfully navigate challenging situations in the workplace, while using good judgement.
- Demonstrated experience to successfully work under pressure and meet deadlines.
- Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
- Ability to successfully maintain positive intercultural and interpersonal relationships.
Preferred Qualifications
- Bachelor’s degree
- Experience working in higher education
- Experience working in Residential Housing programs
- Supervisory experience
- Experience with Housing Management or Student Information systems
Supervision Received
Receives minimal supervision from a designated supervisor. Much of the work is self-initiated. Person is expected to function with considerable independence and apply appropriate policies and procedures within the assigned area of responsibility.
Supervision Exercised
Hire, train, schedule and coordinate the work of student employees and may act as lead worker to PSS staff members within the department/unit/division.
Physical Demands
- To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.