Development Data Coordinator - WGVU
Job Title: Development Data Coordinator - WGVU
Classification: C3
Department: WGVU
Updated: January 2019
Job Summary
Coordinates a variety of duties for a department/office in which discretion and judgment concerning the procedures to use or policies to follow is required.
Essential Functions
- Maintain the Millennium database which includes data entry of pledges, income and any corrections/clean up necessary.
- Maintain and update multiple program data base systems for member cards, Showplace, Clubhouse, etc.
- Pulls mailing/call files as needed for direct sales, telemarketing, showplace, pledges, member cards, development department, etc.
- Responsible for customer calls re: questions on their pledges, thank you gifts, member cards, showplace, address changes, etc.
- Processes and reports daily financial contribution and records.
- Schedules and coordinates the work of student employees.
- Supervises student employees.
- Maintain front desk manual, as well as documentation on all job responsibilities of that position.
- Liaison between GVSU development department, IT support staff and WGVU development department.
- Administers matching gift program/paperwork.
- Processes other reports as required.
- Solicit support for WGVU Public Media on Radio and Television.
- Other duties as assigned.
Non-Essential Functions
Not Applicable
Required Qualifications
- High school graduate or equivalent.
- Minimum of three years of relevant work experience.
- Demonstrated ability for positive interaction with tact and diplomacy regarding donor and department concerns.
- Office support experience.
- Experience with multiline phones.
- Demonstrated accuracy and ability to multi-task.
- Ability to work under pressure and meet deadlines.
- Demonstrated ability to successfully work independently, organize own work and coordinate work activities of others and coordinate work activities of others.
- Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
- Possess strong verbal and written communication skills.
- Possess excellent grammar and proofreading skills.
- Typing & spelling competency.
- Experience with desktop computer software applications including the Microsoft Office Suite with emphasis on Outlook appointments and scheduling
- Ability to handle information in a confidential and sensitive manner
- Ability to operate office equipment.
- Ability to provide quality customer service.
Preferred Qualifications
- Some college course work.
- Supervisor experience.
- Familiarity with a not-for-profit fundraising environment.
- Experience working in a television/radio environment.
- Familiarity with development/marketing strategies.
Supervision Received
Receives supervision and work assignments from a designated supervisor, although other staff members in the unit may provide work direction.
Supervision Exercised
May direct the work of student employees.
Physical Demands
- To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.