Computer Operation Support Technician
Job Title: Computer Operation Support Technician
Classification: T3
Department: Administrative Computing
Updated: February 2015
Job Summary
Operates and monitors computer systems.
Essential Functions
- Argos Operational tasks.
- Automic (formerly UC4) Operational tasks.
- Avoid unauthorized access into the Data Center and Computer Operations Workstations.
- Barcodes Operational tasks.
- Blackboard Operational tasks.
- Completing Operational tasks forms as needed.
- Distribute users’ production reports.
- Emergency Notification tasks.
- HelpDesk Operational tasks.
- IDOC Builder Operational tasks.
- IPMonitor Operational tasks.
- Lift boxes, push or pull carts.
- Maintain Operations paper inventory and supplies.
- Operate and monitor production printers.
- Optical-Scanner Operational tasks (Faculty Evaluations and Test Scores).
- Provide shift coverage as needed.
- Run production shift schedules.
- Solve Operational task problems or notify appropriate personnel.
- Verify thoroughness and accuracy of production jobs, prior to, during and after execution.
- Other duties as assigned.
Non-Essential Functions
- Avoid unauthorized access into the Data Center Suites.
- Attend an IT Seminar related to a job requirement (i.e. a MS Office product).
- Enter UltraTime hours.
- Recognize system and peripheral equipment malfunctions and execute proper corrective procedures.
- Reference technical manuals and guides as necessary.
Required Qualifications
- Associate's Degree in Data Processing or equivalent training and/or experience.
- Minimum of three years related experience.
- Demonstrated experience to successfully work under pressure and meet deadlines.
- Demonstrated experience to successfully maintain positive interpersonal relationships.
- Demonstrated experience to successfully operate office equipment.
- Demonstrated experience to successfully provide quality customer service.
- Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
- Possess strong verbal and written communication skills.
- Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
- Ability to read, interpret, and apply complex information obtained from technical and procedural manuals.
- Willingness to work any shift.
Preferred Qualifications
- Bachelor’s degree.
- Supervisory experience.
- Knowledge of hardware and software.
Supervision Received
Receives minimal supervision from a designated supervisor. Much of the work is self-initiated. Person is expected to function with considerable independence and apply appropriate policies and procedures within the assigned area of responsibility.
Supervision Exercised
Hire, train, schedule and coordinate the work of student employees and may act as lead worker to PSS staff members within the department/unit/division.
Physical Demands
- To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.
For questions regarding employment, email Human Resources. TDD Callers: Call Michigan Relay Center 1-800-649-3777.