Facilities Services Staff
FACILITIES SERVCES
The Facilities Services staff of 163 full-time employees works together to maintain and enhance the physical facilities on the Allendale campus, providing services which indirectly or directly support students, faculty, staff and guests of the University. There are a variety of operational responsibilities such as custodial, energy management, grounds, maintenance, mail, motor pool, environmental safety and project management.
Associate Vice President, Facilities Services
Rence Meredith, 616-331-3845, Email: [email protected]
If you have an emergency please call Customer Service at 616-331-3000.
New Work Request System - Same Great Team
Facilities Services is implementing a new work request system called FMX. This software will allow you to easily submit and track Maintenance, Custodial, Grounds and Event work requests through our Facilities Services website or the FMX site at gvsu.gofmx.com. Using FMX is as simple as signing in to your GVSU email using our Single Sign On method, which you will be required to use when creating a new work request in the new system.
Once logged in you will land on your own individual page that shows all work requests you have submitted starting May 12, 2026. Clicking on a work request will allow you to track the status or respond to Customer Service about your request. There is a calendar tab on the left side of your home screen that will show you the date each request was created. Please note that this date does not indicate the date in which the request will be completed, but it defaults to 7 business days after the work request was put into FMX. Be assured, as with all work requests, the goal is to complete the request as quickly as possible after being received and assigned by Facilities Services.
Starting May 12, 2026 all customers placing a work request via the Facilities Services website will automatically be created as a User in the FMX system. Work requests submitted between April 15th and May 12, 2026 will not be listed on your dashboard. Please follow up with Customer Service on any outstanding work requests submitted within the past month up prior to May 12, 2026. Only new requests submitted starting today will be shown on your dashboard.
You can log in to the FMX site one of two ways:
Option 1: Open your internet browser (Chrome, Firefox, Internet Explorer, etc.) and navigate to gvsu.gofmx.com.
a. Click the Log in with SSO button to log in to FMX using the GVSU SSO system
Option 2: Login to the Facilities Services website and click the Submit Work Order button
a. Click on the Log in with SSO button to log in to FMX using the GVSU SSO system
For additional help in creating a New Request, click here to learn more.
If you have additional questions, please contact one of the following for assistance:
Allendale: Tami John or Tisha Harris at (616)331-3000
Grand Rapids: Jalyn Kamp or Carrie Shoup at (616)331-6700.
As always, we look forward to providing you the best possible customer service as we make this transition. Please do not hesitate to reach out with any questions, suggestions, or concerns.