For Parents & Loved Ones

College can be a positive and exciting time for students, however, with many new experiences and a host of responsibilities it can become overwhelming. Parents and loved ones may look to the Counseling Center to assist their student with difficulties. Below is a list of our services and answers to frequently asked questions.

Frequently Asked Questions & Concerns:

Our services to current students include individual and group counseling as well as seminars, emergency consultation, alcohol/substance counseling, crisis response, post-hospitalization services and mental health/medical withdrawal from classes. Please click on the links below to learn more about our services.

The University Counseling Center is a short-term counseling center. Individual session limits are required to avoid long wait times for students and will be discussed between counselor and student. Group counseling is unlimited and offers a long-term treatment option.  We serve current students only  and there is no cost for our counseling services.

If you feel your student needs more visits than our session limit, our staff will help refer them to a mental health provider in the surrounding area. You may also use our online resource guide to locate a community provider who may better suit your student's needs. 

If students are in crisis during UCC business hours, they should visit the Counseling Center for an urgent care appointment. If students are in crisis after hours, they can contact their Resident Assistant, Living Center Directors, Grand Valley Police Department, or call 911

All of our full-time staff members are licensed. We employ doctoral interns and social work interns that are supervised by fully-licensed clinicians. Click here if you would like to learn more about our staff.

Services at our center are completely voluntary. Staff cannot require students to attend involuntary counseling sessions. If you are concerned for your student's safety there are options listed under our Emergency Services webpage.

Due to legal and ethical requirements our staff cannot give out any client information without a signed release of information form. Counselors will listen to your concerns and answer questions about the Center's general procedures. We ask that parents and loved ones speak with your student to obtain a release of information before requesting info from our staff. Click here to view our confidentiality policy.

First-year students cannot schedule appointments before classes start, but may contact our office to set up a brief consultation with a counselor to receive general information about our services.