Night Audit

Hampton Inn & Suites Grand Rapids Downtown - Grand Rapids, Michigan



Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner.


  • Perform guest registrations (check ins & check outs), room assignments, and special requests 
  • Knowledge of daily hotel operations, policies, procedures, and internal rules 
  • Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
  • Knowledge of guest rooms, locations, amenities, features, and all other services offered 
  • Knowledge of room rates, packages, discounts, and promotions
  • Ensure proper credit when checking out guest(s) and handle late charges accordingly 
  • Knowledge of cash handling and bank procedures to check out all guest(s)
  • Bank out at end of shift by following drop procedures
  • Answer phones, handle mail, and take messages
  • Assist guests with problems and questions; ensure all guest problems are resolved
  • Knowledge of the city, local area, and attractions
  • Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
  • Know all emergency procedures and the proper action to take
  • Operate safe deposit boxes
  • Deliver express checkouts and newspapers. Inspect conference rooms and common areas to ensure cleanliness
  • Perform security walks of both hotel and parking lot
  • Investigate and address noise/party issues
  • Set up, prepare, and maintain breakfast area

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.



  • Computer software skills
  • Communication both verbal and written
  • Dependable and customer focus
  • Time management and problem solving skills
  • Strong leadership abilities


  • 1-2 years of hotel experience is a plus


Type of Position: Full-Time Position
Segment of Industry: Lodging Management
Salary: $0.00 / Hour
Hours: 20-40

Company Information

Hampton Inn & Suites Grand Rapids Downtown
433 Dudley Place
Grand Rapids, Michigan 49403
Contact: William Kulesza

How To Apply

Please apply at

Application Deadline: January 8, 2020

Attached Document

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Posted: 10/8/19