Night Audit

Hampton Inn & Suites Grand Rapids Downtown - Grand Rapids, Michigan

Description

JOB SUMMARY:

Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner.

ESSENTIAL JOB FUNCTIONS:

  • Perform guest registrations (check ins & check outs), room assignments, and special requests 
  • Knowledge of daily hotel operations, policies, procedures, and internal rules 
  • Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
  • Knowledge of guest rooms, locations, amenities, features, and all other services offered 
  • Knowledge of room rates, packages, discounts, and promotions
  • Ensure proper credit when checking out guest(s) and handle late charges accordingly 
  • Knowledge of cash handling and bank procedures to check out all guest(s)
  • Bank out at end of shift by following drop procedures
  • Answer phones, handle mail, and take messages
  • Assist guests with problems and questions; ensure all guest problems are resolved
  • Knowledge of the city, local area, and attractions
  • Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
  • Know all emergency procedures and the proper action to take
  • Operate safe deposit boxes
  • Deliver express checkouts and newspapers. Inspect conference rooms and common areas to ensure cleanliness
  • Perform security walks of both hotel and parking lot
  • Investigate and address noise/party issues
  • Set up, prepare, and maintain breakfast area

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

COMPETENCIES:

  • Computer software skills
  • Communication both verbal and written
  • Dependable and customer focus
  • Time management and problem solving skills
  • Strong leadership abilities

REQUIRED/PREFERRED EDUCATION AND EXPERIENCE

  • 1-2 years of hotel experience is a plus

Details

Type of Position: Full-Time Position
Segment of Industry: Lodging Management
Salary: $0.00 / Hour
Hours: 20-40

Company Information

Hampton Inn & Suites Grand Rapids Downtown
433 Dudley Place
Grand Rapids, Michigan 49403
616-456-2000
Contact: William Kulesza

How To Apply

Please apply at Lodgco.net/careers

Application Deadline: January 8, 2020

Attached Document

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Posted: 10/8/19