Reservations Agent | PT

Greenleaf Hospitality - Kalamazoo, Michigan

Description

Overview

Top Reasons to Work With GHG

Responsibilities

What You’ll Be Doing

  • Warmly answering phone calls within 3 rings and responding to emails within an hour within high volume times
  • Making and modifying reservations
  • Setting up billing on reservations (Individual pay own, master bill and direct bills)
  • Delivering outstanding customer service to guests, both internal and external
  • Answering inquiries regarding hotel services, amenities, and outlets
  • Following all hotel procedures including but not limited to: PCI compliance and guest privacy
  • Supporting other units, such as sales and catering department
  • Solve problems and or suggest alternatives to situations that arise 
  • Review reports and understand daily responsibilities
  • Be able to see big picture and make business decisions
  • Assisting with other tasks that assigned

Qualifications

Qualifications

What You Need for this Position

  • Maintain an organized, clean work space
  • Must have Friday availability
  • Excellent written and oral communication skills required
  • General knowledge of local attractions and surrounding areas
  • Excellent listening and comprehension skills
  • Excelled computer and trying skills required
  • Experience with Opera or a Rooms Management system is a plus, but not required
  • Expert in excel and word proficiency desired
  • Ability to problem solve quickly and efficiently
  • Able to comply with safety and health code standards

What’s in it for You

  • After training period as been completed eligibility for incentives will be available
  • Position is located in Kalamazoo, MI.  Training will be held in person and once the training period as been completed option to work remote or hybrid
  • 401k with contribution match (Full-Time option)
  • Medical/Dental/Vision  (Full-Time option)
  • Health and Wellness reimbursement
  • 10% Discount on GHG outlets
  • Complimentary Meal Break
  • Discounted Hotel Rates

Details

Type of Position: Part-Time / Internship Position
Segment of Industry: General Hospitality & Tourism Management
Salary: $14.00 / Hour
Hours: Varies

Company Information

Greenleaf Hospitality
100 W. Michigan Ave.
Kalamazoo, Michigan 49007
269-250-4058
Contact: Jade Ward

How To Apply

Apply Here!

 

Application Deadline: 6/4/2024

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Posted: 3/11/24