Night Audit | FT
Greenleaf Hospitality - Kalamazoo, Michigan
Description
Overview
Top Reasons to Work With GHG
- We are one of the Nation's 101 Best and Brightest Companies to work for
- You’ll have the opportunity to work with a Front Office team that is fun, high-energy, and passionate about providing a memorable guest experience
- You will grow your skills and experience in an environment that encourages growth and development
Responsibilities
What You’ll Be Doing
- End the business day for the hotel
- Prepare reports for next business day
- Often will be working shifts with minimal to no other staff; comfortable with discerning and making decisions without others or management present
- Balance paperwork from retail outlets and restaurants
- Effectively communicate with Finance, leadership, and related departments discovered notes and discrepancies
- Build positive relationship with guests
- Find new ways to create exemplary guest experiences
- Implement operating procedures and standards
- Work towards goals to benefit the company and the team
- Move between tasks and roles with ease
- Balance and have knowledge of all units of the front office team
- Execute daily shift processes to adhere to standard operating procedures
- Review billing, processes, and resolve billing discrepancies and disputes
- Take initiative and stay curious to create new efficiencies for the team
- Read and comprehend consistently changing procedures and directions
- Respond to guests’ concerns and complaints with empathy while upholding policy
- Read, discern and problem solve billing disputes clearly and confidently
- Answer inquiries regarding hotel services and reservations by email, by telephone and in person in order to cross-sell and provide a personalized guest experience
- Contribute to an energetic and positive work environment
- Good stewardship of organization time and resources
- Provide information about services available in the community, local attractions and events
- Understand what events are being held in the hotel utilizing multiple platforms
- Sell and upsell a variety of opportunities and products on the fly
- Perform other duties as assigned, requested or deemed necessary by management
- Ambassador for Radisson and GHG standards
Qualifications
Qualifications
What You Need for this Position
- Previous Night Audit experience preferred but not required
- Numbers oriented preferred, but not required
- Able to work weekends and Holidays; schedule based off of hotel needs
- Passionate and motivated about people and the industry
- Driven by purpose, mission, values, and has sense of integrity
- Able to work closely with staff through strong communication and verbal skills
- Positivity and flexibility in an ever changing environment
- Able to be coached
- Organized, able to multitask and balance many projects at once
- Able to problem solve on the spot and make prompt but thoughtful decisions
- Posses efficient typing skills
- Able to stand for long periods of time, up to 8 hours or more
- Able to stoop and bend
- Able to lift up to 40 pounds from time to time
- Able to safely work with potentially dangerous chemicals and equipment
- Able to comply with safety and health code standards
- Able to handle responsibilities that require repetitive motion tasks
- Experience with Opera or a Rooms Management system is a plus, but not required
What’s in it for You
- 401k with contribution match (Full-Time option)
- Medical/Dental/Vision (Full-Time option)
- Health and Wellness reimbursement
- 10% Discount on GHG outlets
- Complimentary Meal Break
- Discounted Hotel Rates
Details
Type of Position: Full-Time Position
Segment of Industry: General Hospitality & Tourism Management
Salary: $15.00 / Hour
Hours: 32-40
Company Information
Greenleaf Hospitality
100 W. Michigan Ave.
Kalamazoo, Michigan 49007
269-250-4058
Contact: Jade Ward
How To Apply
Application Deadline: Until Filled
Attached Document
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Posted: 3/11/24