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Strategic Plan for Student Services

Mission

In the Seymour and Esther Padnos College of Engineering and Computing, academic advising is a collaborative, developmental process which facilitates communication among faculty, staff and students. Our mission is to assist students in understanding and interpreting University protocols and requirements along with effectively connecting students to College communities, so they may develop as a student, professional and citizen.

Vision

To develop an academic advising program in which every student is provided with current advising information and receives advising at least once a year from well trained faculty and staff advisors.

Value Statement

Values

Strategic Priorities, outcomes, and key objectives

Strategic Priority Area 1: Actively engage learners at all levels.

Outcome A: Grand Valley's learning environment is personal, challenging, and transformational, supporting excellent academic programs and co-curricular opportunities.

Objective 1.A.1

Student requests for advising addressed in a timely manner

Baseline

72 hours

Progress

2017 Status
Substantial Progress
Implemented Appointment Manager and significantly increased student access to advisors. Within three hours of going live, students were scheduling online.

2016 Status
Substantive Progress
In 2016, PCEC Student Services continued collecting data on student perception of both advising access and advising experience. Surveys showed us that roughly 80% of students expected to receive an appointment within 72 hours, but in reality, over 61% received an appointment within 48 hours.

Outcome C: Grand Valley has mutually beneficial relationships, partnerships, collaborations, and connections with local, state, national, and world communities.

Objective 1.C.1

Update the advising website annually

Progress

2017 Status
Substantial Progress
Use of advising website as resource and advising tool/guide for prospective and current students.

2016 Status
Minimal Progress
Transitioned from CMS 3 to CMS 4 in 2016.

Objective 1.C.2

Create and update a K-12 website

Progress

2017 Status
Minimal Progress
Minor additions since 2016.

2016 Status
Minimal Progress
Transitioned from CMS 3 to CMS 4

Strategic Priority Area 2: Further develop exceptional personnel.

Outcome B: Grand Valley is diverse and inclusive.

Objective 2.B.1

The ratio of pre-secondary admission students to professional advisors will meet the NACADA standard

Baseline

Institutional Analysis Fall Reports of Majors estimates that pre-secondary majors as 2/3 of total majors

Progress

2017 Status
Minimal Progress
PCEC SS sees a variety of students, but did not differentiate prior to 2017. DE (declared) and AD (admitted) students have the ability to schedule appointments in the advising center.

Outcome E: Grand Valley strategically allocates its fiscal, human, and other institutional resources.

Objective 2.E.1

Advising has sufficient office and program space

Progress

2017 Status
Substantive Progress
In 2017, PCEC SS moved to EC 101 to create an advising center atmosphere as well as to have conference space to host transfer orientation and meeting space for prospective students and families.

2016 Status
Substantive Progress
In 2016, PCEC Student Services added three offices to the advising space in MAK (CIS Wing) to better support first year PCEC students (CIS/EGR/OSH).

Objective 2.E.2

K-12 Outreach has sufficient office and program space

Progress

2017 Status
Substantive Progress
K12 Outreach moved from 315 KEN to EC 101 with PCEC SS. This moved allowed for dedicated space for school activities, STEPS camp activities, and further use of KEN/KEB when needed.

Strategic Priority Area 3: Ensure the alignment of institutional structures and functions.

Outcome A: Grand Valley's learning environment is personal, challenging, and transformational, supporting excellent academic programs and co-curricular opportunities.

Objective 3.A.1

Each pre-secondary admission student see an advisor annually

Progress

2017 Status
Minimal Progress
Prior to the F2017, PCEC Student Services did not collect data on the differentiation between declared (DE) and admitted (AD) students seen in the advising center.

Objective 3.A.2

Align K-12 programs with those in other colleges

Progress

2017 Status
Substantive Progress
Prior to 2017, we mainly participated with CLAS (College of Liberal Arts and Sciences) on Outreach/K-12 programming. However, in 2017, we have started to partner with other campus entities, including the Charter School office and WGVU.

Strategic Priority Area 4: Enhance the institution's image and reputation.

Outcome B: Grand Valley is diverse and inclusive.

Objective 4.B.1

Increase K-12 student participation in outreach activities by 10% by 2021

Progress

2017 Status
Substantial Progress
7200 K12 participants in Outreach for 2017 through 40 various activities held on and off campus. PCEC SS K12 Outreach will continue to expand in activities and student participation.

Objective 4.B.2

Increase engagement with potential students by 10% by 2021

Progress

2017 Status
Substantive Progress
In 2017, PCEC SS saw 304 prospective students. Advising appointments consisted of advising, tours, and advising/tour combinations. PCEC SS works with prospective students in person, via phone, and virtually.

2016 Status
Substantive Progress
In 2016, PCEC Student Services saw 252 Prospective students for advising and tours.

Outcome C: Grand Valley has mutually beneficial relationships, partnerships, collaborations, and connections with local, state, national, and world communities.

Objective 4.C.1

Increase volunteer hours on K-12 outreach projects by 20% by 2021

Progress

2017 Status
Substantive Progress
In 2017, PCEC K12 Outreach had 538 volunteer hours outside of faculty/staff.

2016 Status
Substantive Progress
In 2016, PCEC SS/K12 had 741 non faculty/staff volunteer hours.

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