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Strategic Plan for Student Services

Mission

In the Seymour and Esther Padnos College of Engineering and Computing, academic advising is a collaborative, developmental process which facilitates communication among faculty, staff and students. Our mission is to assist students in understanding and interpreting University protocols and requirements along with effectively connecting students to College communities, so they may develop as a student, professional and citizen.

Vision

To develop an academic advising program in which every student is provided with current advising information and receives advising at least once a year from well trained faculty and staff advisors.

Value Statement

Values

Strategic Priorities, outcomes, and key objectives

Strategic Priority Area 1: Actively engage learners at all levels.

Outcome A: Grand Valley's learning environment is personal, challenging, and transformational, supporting excellent academic programs and co-curricular opportunities.

Objective 1.A.1

Student requests for advising addressed in a timely manner

Baseline

72 hours

Progress

2019 Status
Substantial Progress
In 2019, PCEC Student Services greatly expanded the services students could schedule for online and increased student-made appointments 24.5% from 2018.

2018 Status
Substantial Progress
Ran Appointment Manager for both current student and express advising appointments. Also included special topics advising such as EGR 100 and LSS 180.

Outcome C: Grand Valley has mutually beneficial relationships, partnerships, collaborations, and connections with local, state, national, and world communities.

Objective 1.C.1

Update the advising website annually

Progress

2019 Status
Achieved
In 2019, PCEC Advising website usage increased in positive ways. Users found our website in more direct ways: direct URL, Admissions, student email (Newsletter).

2018 Status
Achieved
In 2018, PCEC Student Services began using the PCEC Advising website in appointments, during orientation sessions, and as a reference during presentations. The hope was to have students grow comfortable with using the website as a resource. 2018 provided baseline data for usage.

Objective 1.C.2

Create and update a K-12 website

Progress

2019 Status
Achieved
Continued online registration forms; electronic signatures were approved. Through K12 Acceleration team, working on university page to host standard registration form for all camps/programming (database). Minors on Campus training added to programming.

2018 Status
Achieved
In 2018, we piloted an online registration form for STEPS Camp. We are also filling in areas of missing or incomplete information.

Strategic Priority Area 2: Further develop exceptional personnel.

Outcome B: Grand Valley is diverse and inclusive.

Objective 2.B.1

The ratio of pre-secondary admission students to professional advisors will meet the NACADA standard

Baseline

Institutional Analysis Fall Reports of Majors estimates that pre-secondary majors as 2/3 of total majors

Progress

2019 Status
Substantial Progress
In 2019, PCEC Student Services hired a full time advisor. This brought our student:advisor ratio to approximately 280:1.

2018 Status
Substantive Progress
In 2018, PCEC Student Services hired one full time advisor. This brought our student:advisor ratio to approximately 300:1.

Outcome E: Grand Valley strategically allocates its fiscal, human, and other institutional resources.

Objective 2.E.1

Advising has sufficient office and program space

Progress

2019 Status
Achieved
In 2019, we gained one office in EC (Pew Campus) as K12 Outreach moved out of EC and into the IDC. This afforded a 5th advisor for PCEC Student Services. Small group transfer orientation continues to run smoothly.

2018 Status
Achieved
In 2018, PCEC Student Services operated out of EC 101 (4 offices) and MAK C-2-208/210212 (3 offices). This housed 4 academic advisors, 1 outreach coordinator, 3 graduate assistants, 1 full time office coordinator, and three student assistants. We also have a dedicated space for transfer orientation sessions, outreach activities, STEPS Camp, and PCEC College meetings. In F18, several professors held office hours in EC 101. These professors were perching as their main office was in Allendale; this proved fruitful as students stopped in for academic help as well as advising.

Objective 2.E.2

K-12 Outreach has sufficient office and program space

Progress

2019 Status
Achieved
In 2019, K12 Outreach moved to the Innovation and Design Center. This building is dedicated lab and project space for engineering. K12 can run STEPS Camp in one location as well as other events like Project Day and programming camps. We also procured a FIRST Robotics field for local FIRST teams to practice. This allows for more community involvement and mentoring by PCEC faculty, staff, and students.

2018 Status
Substantial Progress
In 2018, K12 Outreach utilized EC 101 to host outreach activities each month as well as STEPS camp.

Strategic Priority Area 3: Ensure the alignment of institutional structures and functions.

Outcome A: Grand Valley's learning environment is personal, challenging, and transformational, supporting excellent academic programs and co-curricular opportunities.

Objective 3.A.1

Each pre-secondary admission student see an advisor annually

Progress

2019 Status
Substantive Progress
In 2019, PCEC Student Services saw a small increase in both current and admitted student reservations. We also continue weekly newsletters via Emma, a university supported platform for newsletters.

2018 Status
Substantive Progress
Since implementing Appointment Manager in 2018, PCEC Student Services was able to collect data on the type of student we saw in the office. As we are primarily a pre-secondary admit office, we serve just under 1200 declared PCEC majors. We had 1614 appointment reservations with declared students. Additionally, we had 146 reservations with students who were post-secondary admission and assigned a faculty advisor.

Objective 3.A.2

Align K-12 programs with those in other colleges

Progress

2019 Status
Substantial Progress
In 2019, we collaborated with several new partners, including the Girls Scouts/Boy Scouts of America; the WK Kellogg Foundation; Battle Creek Public Schools; FIRST Robotics (continued growth). K12 also participates on university K12 Acceleration team, which works to grow and standard the non-degree seeking programming that takes place on campus.

2018 Status
Substantial Progress
Increased collaboration with programs in other colleges to include programming for Roger That! (Physics and Anthropology); this partnership began in 2017 and continues with growing success. Continued collaboration with Charter Schools Office.

Strategic Priority Area 4: Enhance the institution's image and reputation.

Outcome B: Grand Valley is diverse and inclusive.

Objective 4.B.1

Increase K-12 student participation in outreach activities by 10% by 2021

Progress

2019 Status
Achieved
In 2019, K12 Outreach participated in 29 events with 12395 participants.

2018 Status
Achieved
In 2018, participation in K12 outreach increased monumentally. With approximately 35 events, the outreach team met with 14188 K12 students. Further, the K12 expanded it's participation and support of FIRST Robotics.

Objective 4.B.2

Increase engagement with potential students by 10% by 2021

Progress

2019 Status
Achieved
In 2019, PCEC Student Services met with 1142 prospective students, an increase of 16% from 2018. This is an even larger increase from 2017 (73%).

2018 Status
Achieved
In 2018, PCEC Student Services saw a spike in prospective students. Events consisted of advising appointments, tours of facilities, and group presentations. In 2018, PCEC Student Services met with 958 prospective students.

Outcome C: Grand Valley has mutually beneficial relationships, partnerships, collaborations, and connections with local, state, national, and world communities.

Objective 4.C.1

Increase volunteer hours on K-12 outreach projects by 20% by 2021

Progress

2019 Status
Achieved
In 2019, PCEC K12 had 480 volunteer hours from volunteers external to GVSU faculty/staff.

2018 Status
Substantial Progress
In 2018, PCEC K12 had 723 volunteer hours external to GVSU faculty/staff.

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