Q. Does IT offer extended and online/phone help desk hours to support students and faculty?
A. Yes! The IT Help Desk is providing additional
support to faculty, staff, and students. They can provide general
technology assistance and student support in the use of Blackboard,
Collaborate, Ally, Panopto, and Respondus LockDown Browser/Monitor.
Phone: (616) 331-2101 and (855) 435-7488 (Toll-free)
Monday: 8 a.m. - 8 p.m.
Tuesday-Friday: 8 a.m. - 10 p.m.
Saturdays & Sundays: 12 p.m. - 8 p.m.
Additionally, IT is providing faculty support in the use of
Blackboard, Collaborate, Ally, Panopto, and Respondus LockDown Browser/Monitor:
Phone: (616) 331-8526
Monday - Friday, 7 a.m. - 5 p.m.
Blackboard support is provided 24x7 for faculty and students.
For after hour assistance, please call: (616) 331-2101 and push
"1" to transfer when prompted