Policy Details


Date of Last Update
4/29/2016

Approved By
  • President's Cabinet

Responsible Office
Information Technology

Categories

Print Policy
Export Policy As PDF

Voicemail Policy

PC 11.4

  1. Policy Statement
  2. Procedures

Policy Statement

Voicemail is offered to all AP and faculty personnel. Voicemail must be approved for PSS personnel and departmental lines by a Dean or Vice Provost and Vice President. Personal lines and other lines that utilize voicemail must follow the following procedures. 

Procedures

A department main number is never to be forwarded to a voicemail.

All greetings are to be personalized and changed when users intend to be out of the office for more than one day, especially if they do not plan to check voicemail.

An out of office greeting should provide the caller with an alternative name and telephone number to contact in case of emergency