Faculty and Staff Technology Frequently Asked Questions
Whether you're new to GVSU or have been part of the university community for a while, these frequently asked questions can help you navigate technology for your work, teaching, and research.
Still have questions? Visit the Service Portal for more resources or contact IT Services at [email protected].
GVSU IT Services can be contacted for technical support in a variety of ways.
Phone: (616) 331-2101 or (855) 435-7488 (Toll-free)
Email: [email protected]
Service Portal: services.gvsu.edu
Walk-Up Support:
Mary Idema Pew Library (LIB) 010 - Atrium Level (Allendale)
Monday-Thursday: 7:30 a.m. - 9 p.m.
Friday: 7:30 a.m. - 6 p.m.
Saturday: 10 a.m. - 6 p.m.
Sunday: 12 p.m. - 9 p.m.
Center for Health Sciences (CHS) 100 (Grand Rapids)
Monday - Friday 7:30 a.m. - 4:30 p.m.
L. William Seidman Center (SCB) 2046
Mon-Thu: 7:30 a.m. - 7 p.m.
Fri: 7:30 a.m. - 6 p.m.
The Service Portal is your go-to place to find Knowledge Base articles, submit service tickets, and get the IT help you need.
You can access all your technology apps, tools, and resources at my.gvsu.edu. This dashboard, powered by Okta, is customizable to include both your work apps as well as personal accounts for social media, streaming services, finances, and more. Read more in the Dashboard Adding and Removing Apps Knowledge Base article.
GVSU Faculty and Staff can reset their password in several ways.
Option One - Through Okta: Passwords can be updated and managed through Okta.
- Forgot Password and Updating Passwords Through Okta article
- Prerequisite for Resetting a Forgotten Password in Okta article
Option Two For GVSU Windows Computers: The following are instructions for resetting a password using a GVSU Windows computer.
- Faculty and staff can reset a password through the Self-Service Password Website (www.gvsu.edu/passwordreset). Please click Reset Network Password, then follow the steps.
- Passwords can also be changed by pressing CTRL-ALT-DELETE, selecting Change a Password, and following the steps. Please note that faculty and staff can change the username after OFFICE\ to reset the password to other accounts, like generic/sponsored accounts.
Option 3 for GVSU Mac Computers: The following are instructions for resetting a password using a GVSU Mac computer.
- Faculty and staff using GVSU Mac computers should reset their passwords through Enterprise Connect. If a password is not reset through Enterprise Connect, a user may not be able to log into their computer and may have issues syncing. To resolve this, a user should shut down their computer, come to campus, plug into an Ethernet cable, turn on their computer, and log in with their most up-to-date password.
Faculty and Staff Password requirements can be reviewed online (https://services.gvsu.edu/TDClient/60/Portal/KB/ArticleDet?ID=562).
The GVSU faculty and staff Wi-Fi network is GV-Faculty-Staff. Use your GVSU Username and password and click OK to connect. For detailed assistance, please review the Connecting to the GV-Faculty-Staff WiFi Network Knowledge Base article. If you are still experiencing issues connecting to Wi-Fi, contact IT Services by submitting a ticket in the Service Portal, by phone (616) 331-2101, by email ([email protected]), or walk up for further assistance.
If you run into tech issues while teaching or leading a lab, IT is here to help. Our technicians can assist with things like device problems, AV support, or Instructor Station troubleshooting.
For urgent needs, call the IT Service Desk at 616-331-2101. You can also submit a service ticket anytime through the Service Portal.
Read the Academic Technology & Support - IT Classroom Issues Knowledge Article for more information.
GVSU is committed to enhancing accessibility to the tools and resources you need for your daily work. As part of an updated contract, all faculty and staff have access to Adobe Express and Adobe Acrobat Pro.
Go to Adobe.com and sign in with your GVSU credentials to access Adobe tools. Once logged in, you can use Adobe apps via the web or install them on your device. For detailed steps and troubleshooting, visit the Accessing Adobe Products for GVSU Faculty & Staff Knowledge Base article.
If you are a current user of the Adobe Creative Cloud product and pay for a subscription, you may find that Adobe Express, which is available at no cost to you, meets your needs. Adobe Express is a user-friendly, web-based design tool that allows you to quickly create stunning graphics, flyers, posters, social media posts, and more.
To set up Outlook on your mobile device, please follow these instructions:
Follow these instructions when printing on campus:
Printing from a Mac Computer
Printing from a Windows (PC) Computer
GVSU uses Duo Security as its Multifactor Authentication (MFA) solution. Commonly referred to as Two-Factor Authentication (2FA), Duo MFA provides an additional layer of security for users logging in to a secure environment. Duo makes authentication easy by allowing individuals to verify their identity using a mobile device - either through an app or by using a code sent via text.
Duo Knowledge Base articles
GVSU uses Okta to access technology, update passwords, and enable multi-factor authentication. Using Okta provides the university with many benefits, including the ability to change passwords only every 18 months.
The GlobalProtect VPN (Virtual Private Network) client by Palo Alto Networks is a tool that allows you to securely access the university's network and resources from anywhere, whether you're working from home, traveling, or off-campus. Think of it as a secure bridge between your device and the university's systems, ensuring that your connection is private and protected from online threats.
Learn more about GlobalProtect.
The eLearning team has a number of ways to help you develop your technology skills and learn how to use technology in the service of student learning.
- Information about technology tools used at GVSU, as well as best practices for the use of instructional technology, can be found on the eLearning Technologies website.
- A schedule of upcoming webinars and other training opportunities is available on the eLearning webinars page.
- Faculty are invited to join the eLearning Online and Hybrid Faculty Learning Community. The FLC is a great venue for faculty-led dialogue and sharing collective expertise regarding online/hybrid instruction.
- How-to instructions and the answers to many questions can be found in the eLearning Technologies area of the Service Portal.
- Be on the lookout for the monthly eLearning Technologies newsletter. This valuable resource contains the latest on what's happening around campus.
- Each academic department has been assigned a Senior Instructional Designer and an Instructional Technology Project Specialist. To find out who your liaisons are, review the liaison webpage or use the liaison search tool. Feel free to reach out to your liaisons directly or submit a consultation ticket in the Service Portal.
Information Technology wants you to interact safely online. This includes helping protect you from digital predators. If you experience an attack or potential threat, you can report it here. To view an updated list of attempts and attacks, visit the Reported Phishing & Scams webpage.
Zoom is GVSU's platform for phone and online meetings and collaboration. One feature available to all Zoom users is the Zoom AI Companion, which provides meeting hosts with AI-generated summaries, chat threads, and suggested responses to help streamline communication and productivity. While Zoom AI Companion is now available to everyone, meeting hosts decide whether to enable it—it is not turned on automatically for all meetings. Hosts can also choose to automatically enable it for all meetings they host if desired.
Zoom AI Resources:
GVSU Zoom AI Video
Zoom AI Overview
Using Meeting Summary
Effective immediately, all users must sign in to campus lab and podium computers with their @gvsu.edu email address instead of the former @office login. Notifications are posted on lab and podium computers to help remind users of this update.
This change allows for seamless automatic sign-in to OneDrive, so you no longer need to set up your account each time you use these machines. The result is easier access to your files and a boost in productivity. With questions, email [email protected] or connect through the Service Portal.
Personal wireless devices may be subject to university requirements and restrictions to protect network performance and security. This includes wireless routers, access points, switches, and other radio-frequency devices.
Read the full guidelines: Wireless Devices and Network Requirements.