Job Title: IT Operations Coordinator
Classification: C3
Department: Information Technology 
Updated: September 2026

Job Summary

Provides day-to-day support for IT Operations, including managing service requests, assisting with technology purchase approvals, supporting departmental billing and inventory, coordinating technology deliveries across campus, and supervising student employees.

Essential Functions:

• Approve and reconcile Technology Acquisition requests and departmental billing in Workday. Review Internal Service Deliveries (ISDs) for accuracy, make corrections, and resolve discrepancies.
• Assist with managing Technology Acquisition inventory, including tracking and reconciling equipment and maintaining current technology options in the Workday catalog.
• Coordinate the receiving and delivery of technology across campus, including pallet management, scheduling and tracking deliveries, and working with Mail Services to coordinate the movement of technology equipment between campuses.
• Support the Division’s process for managing IT equipment from purchase through replacement, including coordinating purchases and working with IT Services to set up, replace, and retire equipment.
• Coordinate the return of university technology equipment, ensuring devices are properly received, tracked, and processed.
• Coordinate the setup and distribution of university mobile devices.
• Serve as the primary contact for community ETA requests related to technology orders and assist with technology purchasing questions.
• Coordinate and maintain IT service management templates, service requests, and reports.
• Supervise student employees, including assigning work, developing training materials and procedures, scheduling, mentoring, and providing job-shadowing opportunities.
• Serve as a backup for maintaining and updating the Technology Acquisition website.
• Serve as the primary backup for the IT Operations Assistant.
• Conduct special projects and assignments as directed.
• Perform other related duties as assigned.

Non-Essential Functions:

Not Applicable.

Required Qualifications:

• High school graduate or equivalent.
• Minimum of three years of relevant work experience.
• Experience with various computer software applications such as Microsoft Office and/or equivalent.
• Demonstrated experience to successfully operate office equipment.
• Data entry experience.
• Typing and spelling competency with grammar and proofreading skills.
• Possess strong verbal and written communication skills.
• Demonstrated experience to successfully provide quality customer service
• Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
• Ability to work under pressure and meet deadlines.
• Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
• Ability to successfully maintain positive intercultural and interpersonal relationships.

Preferred Qualifications:

• Higher education experience.
• Experience with inventory and asset management. 
• Experience with automating processes to improve processes and efficiencies. 
• Organized and strong problem-solving skills.

Supervision Received:

Receives general instruction from a designated supervisor but is generally expected to work independently.

Supervision Exercised:

Hire, train, supervise, schedule and coordinate the work of student employees and may act as lead worker to other PSS staff members within the department/unit/division. 

Physical Demands:

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

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