Job Title: Career Center Office Assistant - Valley Campus

Classification: C4

Department: Career Center

Updated: October 2025

Job Summary

This position supports the management of the Career Center administrative operations including oversight of the Valley office front desk area, supervision and development of student staff, employer recruitment requests and management of departmental budget.

Essential Functions

• Provide exceptional customer service and administrative oversight for the Career Center which includes identifying constituent needs and making appropriate referrals when necessary.
• Collaborate with Operations Team to recruit, train, and supervise student staff; and ensure processes and procedures are cohesive and unified between the Allendale and Grand Rapids campus Career Center offices.
• Oversee and maintain departmental budget utilizing Workday to facilitate department transfer requests, department deposits, requisitions and expense reports.
• Utilize Microsoft and Google applications to maintain accurate records, notes, and schedules, staying up to date on new technologies as necessary.
• Assist in managing and monitoring Internship Management System (IMS) correspondence, voicemail and answering service; update messages on voicemail and email auto response.
• Acts with a high degree of independence and as a liaison with various campus offices working out of the office suite.
• Coordinate with GVSU Conference and Event Services for on-campus events and programs by reserving rooms, ordering AV equipment, food, and assisting with hosting the functions.
• Assist in planning and promoting major annual events and programs such as Fall and Winter Career Fairs.
• Facilitate and manage employer visits to GVSU, including on-campus interviews, recruiting, company information sessions, employer tabling activities, and networking events.
• Review, research and approve employer requests and job postings within Handshake, staying up to date on hiring practices and job posting standards.
• Other duties as assigned.

Non-Essential Functions

• Some college education, bachelor’s degree preferred.
• Strong attention to detail.
• Willingness to learn to use other software packages, as they become available.
• Experience supervising and training student staff.

Required Qualifications

• High school graduate or equivalent.
• Minimum of four years of relevant work experience.
• Demonstrated administrative and organizational skills.
• Experience with various computer software applications such as Microsoft Office and/or equivalent.
• Data entry experience.
• Typing and spelling competency with grammar and proofreading skills.
• Possess strong verbal and written communication skills.
• Demonstrated experience to successfully provide quality customer service.
• Demonstrated experience to successfully work independently, organize own work and coordinate work activities of others.
• Demonstrated experience to successfully coordinate large projects.
• Demonstrated experience to successfully handle multiple demands efficiently.
• Demonstrated experience to successfully organize and prioritize workload.
• Demonstrated experience to successfully navigate challenging situations in the workplace, while using good judgement.
• Demonstrated experience to successfully work under pressure and meet deadlines.
• Demonstrated experience to successfully maintain satisfactory work performance and attendance records.
• Ability to successfully maintain positive intercultural and interpersonal relationships.

Preferred Qualifications

Not Applicable

Supervision Received

Receives minimal supervision from a designated supervisor. Much of the work is self-initiated. Person is expected to function with considerable independence and apply appropriate policies and procedures within the assigned area of responsibility.

Supervision Exercised

Hire, train, schedule and coordinate the work of student employees and may act as lead worker to PSS staff members within the department/unit/division. 

Physical Demands

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A) and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individuals currently holding this position and additional duties may be assigned.

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