Stress Management Workshop: Week Five

Encounter Stress

What is Encounter Stress?

  • Encounter stress revolves around people.
  • You experience this type of stress when you worry about interacting with a certain person or group of people.
  • You may not like them, or you might think that they’re unpredictable.
  • It can occur if your role involves a lot of personal interactions with customers or clients.
  • It also occurs from “contact overloads”: when you feel overwhelmed or drained from interacting with too many people.

Coping skills to manage encounter stress

KEY POINT: Because this stress is focused entirely on people, you’ll manage this stress better by working on your people skills.

Technique 1: Develop greater emotional intelligence

  • ​​​​​​This is the ability to recognize the emotions, wants, and needs of yourself and others.
  • It makes interaction with others easier and offers a foundation for building strong relationships.

Emotional Intelligence Resource

Week Five

Technique 2: Recognize your own limits: Tune in to emotions and thoughts

  • ​​​​​​Know the maximum number of conversations you can have with others before you get tired.
  • A common symptom of encounter stress is isolating. If you notice yourself wanting to isolate, it’s a good sign that you’re feeling stressed.

How to Identify Your Boundaries 

Technique 3: When you experience stress symptoms, use self-care coping skills

Examples of coping skills:​​​​​

  • Go for a walk
  • Take a break
  • Drink water
  • Practice breathing exercises

Page last modified June 13, 2022