Planning & Assessment

Areas that support student success must be thoughtfully planned in support of the Grand Valley mission and aligned with university accreditation standards of the Higher Learning Commission (HLC) in order to continue to provide a high quality, student-centered experience.

Planning & Assessment

The Division of Student Services uses information provided by the Office of Institutional Analysis and Division of Inclusion and Equity to provide relevant programs and services for the Lakers of today.

Institutional Analysis

Inclusion & Equity Climate Study

Inclusion & Equity Bias Incident Summaries

The Division of Student Services strategic plan is a living document linked to the university strategic plan. Progress updates are added annually (2016-2021).  

Student Services Strategic Plan

GVSU Strategic Plan

University Timeline:

  • Annual Strategic Plan Objective Update (Assigned: Dean of Students Office- Annual, February)
  • Annual Update of Student Centered Outcome Reporting (Assigned: Departments- Annual, May)
  • Review of Student Centered Outcome Reporting (Assigned: Departments- Every 2 years, Due 12/17 and 12/19)
  • Strategic Plan Self-Study Report (Assigned: Dean of Students Office- Every 5-6 years, Due 12/21)
  • Good News Quarterly Reporting (Assigned: Departments- October, January, April, June)
  • Performance Development Plan- ePDP Annual Planning (Assigned: Departments- September, March, April)

Division Timeline:

  • Co-Curricular Reporting (Assigned: Departments- Annual, June)
  • Involvement Retention Reporting (Assigned: Departments- Annual, June)
  • Year-End Summary/Enhanced Learning Experience Report (Assigned: Departments- Annual, July)
  • Program Review Cycle (Assigned: Departments- Ongoing)

In alignment with Strategic Plan Objective 2.C.1 (GVSU Division of Student Services will implement current national professional competencies/standards for student success), the Division of Student Services involves each of its departments in a program review cycle for internal assessment purposes. The process of program review includes: self-assessment, benchmarking, external reviewer visit, and action plan.

The self-assessment component involves modified use of the Self-Assessment Guide created by the Council for the Advancement of Standards in Higher Education (CAS).


  • Winter 2017: Office of Student Life: Fraternity/Sorority Life
  • Fall 2017: Housing & Residence Life, Campus Recreation, Office of Student Life, Pew Campus Student Services, University Counseling Center (IACS)
  • Winter 2018: Children’s Enrichment Center (NAEYC), Student Conduct, Intervention, & Support, Health/Wellness Services, Student Ombuds
  • Fall 2018: Career Center, College Student Affairs Leadership
  • Winter 2021: University Counseling Center (APA)

The Division of Student Services develops programs and initiatives around the robust set of Liberal Education and America’s Promise (LEAP) Essential Learning Outcomes as articulated by the American Association of Colleges and Universities (AAC&U).

LEAP Essential Learning Outcomes:

  • Critical Thinking
  • Civic Responsibility
  • Ethical Reasoning
  • Foundations and skills for lifelong learning
  • Integrative learning
  • Intercultural Knowledge and Competence

These learning outcomes are used by Student Services departments for division co-curricular programming and University Assessment Committee (UAC) student centered outcome (SCO) reporting.

The Division of Student Services is committed to learning from mistakes, mishaps and strategic errors. Following practices created by Google and the United States Department of the Interior, the Division has created an opportunity to participate in an evaluation of an incident and/or program review to help us understand what action items need to be acted upon to help avoid errors in the future.

Post Incident/Program Review Form

Page last modified May 11, 2018