Service Management
Undergraduate Badge
Grand Rapids • Face to face • 9 Credits
Business students are facing increasing demands to apply quality and service operations management tools across all areas of business.
Overview
This badge is designed to expose students to planning, control, and design of service and product quality. As several of our students work in the service industry after graduation, the badge is geared to assist students to obtain the necessary expertise and skills to improve organization's health and performance of both front-end and back-end service operations. Students will also synthesize, prepare, and present solutions in quality and service operations to external constituents.
Course topics cover:
- Quality and service management.
- The role of technology, managers, employees, and customers.
- Professional selling skills.
- Real-world decision-making.
A digital badge, or badge, is a record of achievement that recognizes a student's completion of a coherent and meaningful academic experience. GVSU offers both credit and non-credit bearing badges as digital credentials. Credit-bearing badges include anywhere from 0.5 to 15 academic credits and may include additional noncredit criteria. Credit-bearing badges are also posted to the academic transcript.
Admission Information
Admissions to complete a digital badge is open to both degree and nondegree seeking students. If you are not currently a Grand Valley student, start your application here.
For current GVSU students:
- Declare your badge via myBanner. Login to Banner Self-Service, click on Student, Student Records, Add a Certificate or Badge to your Program, Select the appropriate badge from the drop down list, and click Submit.
- Speak with the appropriate badge coordinator to ensure criteria are being met. You will be able to track your progress toward the badge in myPath as well!
- Once you are done with the requirements, apply to receive the badge via myBanner.
- Once the completion of your badge has been verified, the badge will be posted to your student record and will be viewable on your transcript. In addition, your digital badge will be posted on Credly.com.
Seidman College of Business
Jaideep Motwani, Chair and Professor of Management
SCB 3075
(616) 331-7467
[email protected]
Career Opportunities
Plan, direct, or coordinate, usually through subordinate supervisory personnel, activities concerned with the construction and maintenance of structures, facilities, and systems. Participate in the conceptual development of a construction project and oversee its organization, scheduling, budgeting, and implementation. Includes managers in specialized construction fields, such as carpentry or plumbing.
Top skills- Judgment and Decision Making
- Management of Personnel Resources
- Coordination
- Critical Thinking
- Active Listening
Earnings statistics
| Annual Earnings | Percentile |
|---|---|
| $ 38,105.32 | 10% |
| $ 55,588.28 | 25% |
| $ 76,547.31 | 50% |
| $105,598.49 | 75% |
| $157,838.23 | 90% |
Direct or coordinate production, purchasing, warehousing, distribution, or financial forecasting services or activities to limit costs and improve accuracy, customer service, or safety. Examine existing procedures or opportunities for streamlining activities to meet product distribution needs. Direct the movement, storage, or processing of inventory.
Top skills- Monitoring
- Reading Comprehension
- Active Listening
- Judgment and Decision Making
- Speaking
Earnings statistics
| Annual Earnings | Percentile |
|---|---|
| $ 59,092.93 | 10% |
| $ 74,861.16 | 25% |
| $ 97,275.08 | 50% |
| $127,616.24 | 75% |
| $165,852.89 | 90% |
Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.
Top skills- Active Listening
- Speaking
- Monitoring
- Reading Comprehension
- Coordination
Earnings statistics
| Annual Earnings | Percentile |
|---|---|
| $ 48,594.87 | 10% |
| $ 67,670.85 | 25% |
| $ 99,204.84 | 50% |
| $154,472.45 | 75% |
| $220,919.46 | 90% |
Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.
Top skills- Reading Comprehension
- Active Listening
- Time Management
- Speaking
- Critical Thinking
Earnings statistics
| Annual Earnings | Percentile |
|---|---|
| $ 64,366.85 | 10% |
| $ 81,007.38 | 25% |
| $105,133.11 | 50% |
| $128,264.90 | 75% |
| $158,608.85 | 90% |
100%
Students Have Paid Internships
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- The Princeton Review
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