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University Libraries

Student Outcomes

Assessment of Student Outcomes

Outcome E University Libraries Programs and Services Contribute to Student Academic Success.

Student academic success will increase through interaction with innovative, interdisciplinary learning experiences offered by the Libraries.
Objective 1 Students who participate in library instruction re-enroll/persist at a higher rate than students who do not participate in library instruction.

Measure 1

2017 Status
Achieved
For the 4th consecutive academic year, a positive correlation has been found between students receiving Library instruction and rates of re-enrollment/persistence.

Objective 2 Students who meet with a peer Research Consultant in the Libraries' Knowledge Market are more confident in their ability to complete course assignments using library resources.

Measure 2

2017 Status
Achieved
During the 2016-2017 academic year, research consultants completed 896 meetings with students in the Knowledge Market. At the end of each consultation, students complete a survey to rate their comfort with the consultant, the helpfulness of the session, and whether the consultation made them feel more confident about completing their assignment. Responses have been relatively consistent during the past six years, and in 2016-2017, 98% of students felt very or somewhat comfortable working with the consultant, 98% believed the consultation was very or somewhat helpful, and 98% of students felt more confident about completing their assignment. This information is used to assess the program as a whole and provide constructive evaluations to individual consultants.

Outcome F University Libraries Services Support Student Success in the Online/Hybrid Environment.

Student success is supported by offering and improving flexible, student-focused services tailored to the growing number of online/hybrid course offerings.
Objective 3 Library instruction practices evolve to include support for students in online/hybrid courses.

Measure 1

2017 Status
Achieved
All Library faculty who provide instruction have taken and completed the Foundations of Online/Hybrid Course Development.

Measure 2

2017 Status
Achieved
In 2016, we reported 31 instances of Library instruction occurring via BlackBoard. In 2017, we reported 80 instances of Library instruction occurring via BlackBoard. This is an increase of 158% in Librarians providing instruction through the course management software.

Objective 4 Students receive prompt service and responses to questions via synchronous and asynchronous technological services.

Measure 2

2017 Status
Achieved
Improved overall response time for questions sent to the Libraries' chat service from a baseline of 53 seconds to an average of 32.75 seconds of wait time per chat. In this same study, also improved chat rating (user satisfaction with chat transaction) from an average of 3.39 stars to 3.57 stars, and chat response rate (fulfillment) improved from 95% to 99%.

Measure 3

2017 Status
Achieved
In November (after the change of answering them through our LibAnswers virtual software), our average response rate to Library email requests was 1 hour, 20 minutes (and that includes Thanksgiving weekend). 88% of emails in November were answered in 0-10 minutes and 7.5% of emails were answered in 10-60 minutes.