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Strategic Plan for University Libraries

Mission

GVSU Libraries purposefully collect, teach, display, discover, disseminate and preserve information, in all its forms, to support the university curriculum and fuel the intellectual life of the university. We connect scholars and learners to resources. We create spaces and programs that inspire the university community and promote inquiry as an essential life skill.

Vision

GVSU Libraries are recognized leaders in developing the innovative, effective and accessible library collections, programs, spaces, services and infrastructure needed by a progressive, diverse, student-centered, community-minded, liberal arts university with a reputation for excellence.

Value Statement

Integrity 

Grand Valley State University Libraries value honesty, transparency, and the free and ethical exchange of ideas. We uphold the Library Bill of Rights and general principles of academic freedom. We hold ourselves accountable to each other and the institution and adhere to best practices in copyright, fair use, and scholarly publishing. We are leaders in advocating for open access to information and we provide support for author rights and the dissemination of scholarly and creative works. Moreover, we uphold this value by assessing and evaluating library collections and programs and accurately communicating our results to the broader community. 

 Inquiry 
Grand Valley State University Libraries value inquiry and encourage the lifelong pursuit of knowledge. We view the libraries and their services as extensions of the classroom and promote intellectual growth, critical thinking, creativity, and excellence in scholarship. The Libraries are committed to developing educational programs and robust collections that prepare individuals for academic success, meaningful careers and exemplary community service. 

 Inclusiveness 
The Grand Valley State University Libraries value inclusiveness and openness to diverse voices and perspectives. We foster an environment of mutual respect and understanding, flexibility, and teamwork among our staff and the community we serve. We are committed to removing barriers to full access and participation for our whole community. We promote collection development that reflects diverse perspectives and believe in the free and open exchange of information in order to support a well-informed citizenry. 

Community 
The Grand Valley State University Libraries value engagement and collaboration with the community, both within the institution and beyond. The Libraries play a central role in creating and facilitating partnerships that support student learning and faculty engagement and connecting scholars and ideas. 

Sustainability 
The Grand Valley State University Libraries value the development of sustainable practices. We are committed to responsible stewardship of our collections, budget, environment, and human resources through the active acquisition of relevant print and digital materials; engagement in best curatorial practices; effective allocation of staff effort; and minimization of our environmental impact. 

Innovation 
The Grand Valley State University Libraries values innovative and entrepreneurial practices that support learning, teaching, and the pursuit of scholarly and creative activities. We encourage independence and informed risk-taking and are committed to empowering outcome-oriented leaders who enable excellence. The University Libraries are models of high-quality practices and services for global higher education communities.

Strategic Priorities, outcomes, and key objectives

Strategic Priority Area 1: Actively engage learners at all levels.

Outcome B: Grand Valley is diverse and inclusive.

Objective 1.B.1

LIBRARY GOAL: GVSU Libraries develop a culture of practice in active support of inclusivity, equity, and accessibility OBJECTIVE: Increase availability of captioning and transcripts for video and audio materials

Progress

2016 Status
Substantive Progress
We have audited our existing streaming media platforms and are aware which provide captions/transcripts

2017 Status
Substantive Progress
Focusing on the accessibility of the library subject guides, steps were taken to make sure all embedded video content has some form of transcripts. Work has begun on accessibility best practices for including audio and visual material into subject guides.

Objective 1.B.2

LIBRARY GOAL: GVSU Libraries develop a culture of practice in active support of inclusivity, equity, and accessibility OBJECTIVE: Improve accessibility of physical spaces within the libraries

Baseline

2013-2014 Disability Services audit of Mary Idema Pew Library and Learning Information Commons

Progress

2016 Status
Minimal Progress
Resources: working with Disability Services, peer-institutions, and vendors to identify standards and metrics. Spaces: Scheduling audits of all University Libraries' locations for 2017.

2017 Status
Minimal Progress
Library locations reviewed for additional activation switches to be placed on doors where appropriate Expert interviews conducted with Disability Support Services focusing on library spaces Mini focus group was conducted with "Campus Links" to support students with Autism Spectrum Disorder

Outcome C: Grand Valley has mutually beneficial relationships, partnerships, collaborations, and connections with local, state, national, and world communities.

Objective 1.C.1

LIBRARY GOAL: Build and reinforce relationships with student and academic services in support of undergraduate and graduate students OBJECTIVE: Develop and assess collaborative programming with targeted academic and student affairs support services

Baseline

Existing relationships with departments

Progress

2017 Status
Substantive Progress
GVSU Library research consultants increased support for classroom instruction with liaison librarians and for specific Supplemental Writing Skills/Writing Across the Curriculum classes in partnership with the Writing Center and Speech Lab. In collaboration with the English department, research consultants were trained in reading strategies and offered support in both the Knowledge Market and in English 180: College Reading courses.

Objective 1.C.2

LIBRARY GOAL: Build and reinforce relationships with student and academic services in support of undergraduate and graduate students OBJECTIVE: Enhance and create library programs, services, and resources for graduate students

Progress

2017 Status
Minimal Progress
Mapping of services provided specifically for graduate students has been completed.

Outcome D: Grand Valley supports innovative teaching, learning, integrative scholarly and creative activity, and the use of new technologies.

Objective 1.D.1

LIBRARY GOAL: Develop library instruction, resources, and support for hybrid and online courses OBJECTIVE: Modify and apply existing practices in library instruction to online and hybrid formats

Baseline

Current practices and policies

Progress

2016 Status
Not Yet Initiated
n/a

2017 Status
Substantive Progress
Texting functionality added to University Libraries chat/reference services Funding was approved to add an instructional design librarian

Objective 1.D.2

LIBRARY GOAL: Develop library instruction, resources, and support for hybrid and online courses OBJECTIVE: Build a collection of shared instructional resources that can be used in all instruction modalities

Baseline

Existing eLIB Repository.

Progress

2016 Status
Achieved
eLIB repository is set up and active in Blackboard, maintenance plan is in place.

Objective 1.D.3

LIBRARY GOAL: Develop library instruction, resources, and support for hybrid and online courses OBJECTIVE: Continue to evaluate the accessibility of digital materials

Baseline

Current practices and policies

Progress

2016 Status
Substantive Progress
a. Quality Matters Standard 8* (requiring accessibility and usability for all learners) and Ensemble Video’s new closed captioning service workshop held on September 21, 2016. Timeline adjusted to September to coincide with the Ensemble Video upgrade.) Training attended by 75 percent of UL faculty. b. Conversations underway

2017 Status
Substantive Progress
Accessibility guidelines developed for submissions to the University institutional repository (ScholarWorks)

Objective 1.D.4

LIBRARY GOAL: Develop library instruction, resources, and support for hybrid and online courses OBJECTIVE: Modify and apply existing in-person instruction assessment practices for use in online and hybrid instruction

Baseline

Current practices

Progress

2016 Status
Minimal Progress
n/a

Outcome E: Grand Valley strategically allocates its fiscal, human, and other institutional resources.

Objective 1.E.1

LIBRARY GOAL: Advance the creation, preservation, discovery, and use of content uniquely held or produced at GVSU OBJECTIVE: Develop, promote, and digitize collections of rare and unique materials which support the curriculum of the university and preserve its institutional memory, as well as highlight aspects of diversity and inclusion

Baseline

Collections of content uniquely held or produced at GVSU Libraries include the Special Collections, University Archives, Digital Collections, and Scholarworks @GVSU.

Progress

2016 Status
Substantial Progress
1.E.1.a .• Digital Collections Copyright Policy and Digital Collections Takedown Policy finalized Fall 2016 and Winter 2017 respectively • Developed a set of criteria for evaluating partnerships external to the university. Developed intake process and planning template for evaluating new and existing projects. • The Scholarly Communications Team/Scholarly Communications Outreach Coordinator will be reviewing and revising the ScholarWorks@GVSU collection policy in 2017. 1.E.1.b Offices visited in 2016 o Faculty Governance Standing Committee files o Provost – Accreditation and long-term planning o University Communications o Board of Trustees o President o WGVU o Institutional Analysis o Student Life o Student Senate o CSCE o Facilities Planning 1.E.1.c: A new Archivist for Public Services and Community Engagement has been hired to work with Liaison Librarians and academic faculty to promote the use of Special Collections, University Archives, and Digital Collections materials in classroom instruction 1.E.1.d • : We Are All Teachers, collaborative digital project with the Kutsche Office and Division of Inclusion and Equity • 2016-2012016--Gi-gikinomaage-min 7--History of Student Activism @ GVSU with Kutsche Office

2017 Status
Substantial Progress
The library hosted exhibits intended to promote collections of rare and unique material as well as material highlighting aspects of diversity and inclusion including: "The Murmur and the Roar", A new exhibit at Grand Valley features the personal stories of American soldiers and veterans, accompanied by materials from the 1860s to the present day that reflect the public's perception of war. including: "Voices of GVSU: Activism through the Decades", this exhibit explored the history of student activism at GVSU including: "Art is a Drag: The Library is Open", this student created exhibit featured Kaylee and Rachel Britton, who have combined their artistic abilities to create drag makeup portraits that have been displayed around Michigan and beyond.

Strategic Priority Area 2: Further develop exceptional personnel.

Outcome B: Grand Valley is diverse and inclusive.

Objective 2.B.3

LIBRARY GOAL: GVSU Libraries develop a culture of practice in active support of inclusivity, equity, and accessibility OBJECTIVE: Develop library infrastructure to support continual training at all employee levels to increase inclusion and diversity awareness

Baseline

University Libraries' Value statement and individual goals as expressed in ePDP and FAP documents

Progress

2016 Status
Substantive Progress
Following Trans-inclusive training sessions the University Libraries adopted an option program, allowing library faculty and staff to include "preferred pronouns" on their name tags.

2017 Status
Substantial Progress
University Libraries Leadership Team adopted the recommendation of the University Library Diversity and Inclusion task-force and created the standing University Library Equity and Inclusion Committee to create and support training opportunities for library faculty and staff.

Objective 2.B.5

LIBRARY GOAL: GVSU Libraries develop a culture of practice in active support of inclusivity, equity, and accessibility OBJECTIVE: Develop a “preparing new faculty” residency program for underrepresented professionals as well as recent

Baseline

GVSU Libraries will become a member of the ACRL (Association of College and Research Libraries) Diversity Alliance program

Progress

2017 Status
Minimal Progress
The University Libraries has joined the ACRL Diversity Alliance

Outcome E: Grand Valley strategically allocates its fiscal, human, and other institutional resources.

Objective 2.E.1

LIBRARY GOAL: Implement active, engaged Strategic Workforce Management OBJECTIVE: Explore leadership training, including project management and leadership skills

Progress

2017 Status
Substantive Progress
Multiple University Libraries supervisors attended Supervisor 101 training provided by human resources

Objective 2.E.2

LIBRARY GOAL: Implement active, engaged Strategic Workforce Management OBJECTIVE: Foster brave conversations, including training and rules of engagement

Baseline

Appreciative Inquiry initial survey to the Dean of Libraries. Further baseline information gathered at the August library convocation meeting.

Progress

2017 Status
Substantial Progress
Several University Libraries faculty and staff attended "Mastering Tough Conversations" a training session offered by Dev Butler of human resources

Objective 2.E.3

LIBRARY GOAL: Implement active, engaged Strategic Workforce Management OBJECTIVE: Co-create a framework for professional development allocations

Progress

2017 Status
Minimal Progress
A scope note was written and approved by library council to form a task-force charge to conceive of and recommend a professional development and training request and approval process. Task-force will be formed and complete work in 2018

Objective 2.E.4

LIBRARY GOAL: Implement active, engaged Strategic Workforce Management OBJECTIVE: Document hiring and on boarding best practices

Progress

2017 Status
Minimal Progress
Several University Libraries faculty and staff attended the Inclusive Hiring Symposium that the GVSU AA/EEO and HR offices facilitated.

Strategic Priority Area 3: Ensure the alignment of institutional structures and functions.

Outcome B: Grand Valley is diverse and inclusive.

Objective 3.B.4

LIBRARY GOAL: GVSU Libraries develop a culture of practice in active support of inclusivity, equity, and accessibility OBJECTIVE: Evaluate existing collections and collection practices and identify and address gaps in diversity

Baseline

Collection policies that reflect University Libraries Value "promote collection development that reflects diverse perspectives"

Progress

2016 Status
Substantive Progress
a. Head of Collections met with Director of the LGBT Resource Center and similar meetings planned with members of the Division of Inclusion & Equity. Collection policies will be reviewed along with those of peer/regional institutions to aid in establishing best practices. b, Results of 3.B.4.a (see above) will be used to inform this work. c. VPATS requested from all new vendors, including resources that were trialed for potential acquisition. Not all vendors make VPATs available. Requested VPAT from vendor now part of UL practice.

2017 Status
Substantive Progress
Library material added in response to new classes offered around immigration and refugees.

Outcome C: Grand Valley has mutually beneficial relationships, partnerships, collaborations, and connections with local, state, national, and world communities.

Objective 3.C.3

LIBRARY GOAL: Build and reinforce relationships with student and academic services in support of undergraduate and graduate students OBJECTIVE: Map existing relationships with all campus units

Baseline

Existing relationships

Progress

2016 Status
Minimal Progress
a. Work Group formed and charged in August 2016. b. Mapping to take place in 2017.

2017 Status
Achieved
Working group compiled a list of partnerships and included five new recommended collaborations. The group recommended that this be a work in progress as it may inspire ongoing conversations about prioritization of outreach efforts.

Outcome E: Grand Valley strategically allocates its fiscal, human, and other institutional resources.

Objective 3.E.2

LIBRARY GOAL: Advance the creation, preservation, discovery, and use of content uniquely held or produced at GVSU OBJECTIVE: Develop and implement procedures, technologies and services for the acquisition, discovery, and preservation of digitized and born digital collections

Baseline

Special Collections & University Archives, Technology and Information Services, and Scholarly Communications have areas of overlapping interest and responsibility in the development of procedures, technologies and services supporting uniquely held and produced content. The Digital Collections Work Group – a successor to the Digital Object Management Committee – has coalesced around these issues

Progress

2017 Status
Substantial Progress
• Metadata Overview & Guidelines – written, published, and promoted • Technical Specifications for Digitized AV – written and incorporated into Special Collections and University Archives (SCUA) Manual • Guidelines for Managing Digital Storage Media – written and incorporated into SCUA Manual • Digital preservation/Curation Workflows – documented for internal usage

Objective 3.E.3

LIBRARY GOAL: Advance the creation, preservation, discovery, and use of content uniquely held or produced at GVSU OBJECTIVE: Increase capacity to support the creation, use, management, and preservation of digital content in a diverse range of formats

Baseline

Currently held unique content

Progress

2016 Status
Substantive Progress
3.E.3.a • Position descriptions revised for Digital Initiatives Librarian, Metadata & Digital Curation Librarian, Archivist for Collection Management, and Archivist for Public Services and Community Engagement • Digital Collections Work Group collaboratively develops, manages, and preserves unique digital contents. • Funding for Digital Collections development is supported by the University Archives budget. • In Winter/Spring 2017, the Scholarly Communications Outreach Coordinator will be evaluating and modifying the University Libraries’ Open Access Publishing Support Fund 3.E.3.b: • A new digital collection access system, Omeka, will be hosted on servers managed by School of Engineering and Computing. • Archive-It subscription to collect and preserve the GVSU Website • University publications digitized from the archives will be moved into ScholarWorks@GVSU. • Ongoing outreach from Scholarly Communications Outreach Coordinator and Publishing Services Manger to recruit and support new projects. In 2016, established new space in ScholarWorks@GVSU for sharing OER teaching tools. Collaborating with Kirkhof College of Nursing to support

2017 Status
Substantial Progress
University Libraries completed a migration to a new, open source, digital collection access system, Omeka.

Objective 3.E.4

LIBRARY GOAL: Develop a practice of holistic, multi-year fiscal management OBJECTIVE: Develop multi-year projecting and tracking model for budeting

Progress

2017 Status
Substantive Progress
University Libraries hosted a training session from GVSU Procurement. Any faculty or staff member involved with the budget was encouraged to participate in the overview of; Banner (internet native and self service), requisitions & purchase orders, OnBase, and purchase cards.

Objective 3.E.7

LIBRARY GOAL: Develop a practice of holistic, multi-year fiscal management OBJECTIVE: Develop a multi-year plan for all library sites

Progress

2017 Status
Substantive Progress
Multiple University Libraries faculty and staff participated in planning discussions for a new health sciences library to be located in the new 333 Michigan Ave. building This work included space design vision and working principles as well as functional specs for each area planned in the new library

Objective 3.E.8

LIBRARY GOAL: Evolve through strategic conversations OBJECTIVE: Develop Appreciative Inquiry Framework and Implementation plan

Progress

2017 Status
Substantive Progress
Dean Bélanger began her tenure at GVSU libraries with an Appreciative Inquiry survey that was sent to all University Library faculty and staff. Each respondent was also offered a one on one follow up conversation with the Dean. The consolidation of those responses has informed the ongoing and planned discovery conversations

Objective 3.E.9

LIBRARY GOAL: Evolve through strategic conversations OBJECTIVE: Assess needs, impact, and costs (ROI) for library service models in order to inform priorities

Progress

2017 Status
Substantive Progress
Tracking of average costs of document deliver transactions resulted in new procedures that will reduce costs A review of the Author Recognition events hosted by the University Libraries resulted in a new format for the recognition of GVSU authors Ongoing assessment of the public spaces in the Seidman house Tracking and assessment began to identify trends in electronic resource management resolution times

Outcome F: GVSU Libraries create strategies to advance both internal and external library communications

Objective 3.F.2

LIBRARY GOAL: Create strategies to advance both internal and external library communications OBJECTIVE: Develop a library-wide marketing and communication strategy

Baseline

Document current strategies

Progress

2016 Status
Minimal Progress
3.F.2.a: Library Communications and Marketing Work Group established and charged in 2016. Group has met once and has a preliminary plan for analyzing existing efforts (conducting a survey of all library faculty/staff, coding and analyzing results, developing recommendation.)

2017 Status
Substantive Progress
Multiple projects underway to advance both internal and external communications: 2 issues of "Off the Shelf" Library publication Multiple communication approaches to inform users of new print limits imposed during fall 2017 semester Social media guidelines and plans for marketing written for Special Collections and University Archives Library term "table tents" created to better communicate with users Exam cram communications with users implemented to encourage students at a stressful time of year Internal updates provided to University Libraries faculty/staff to inform about events and services

Objective 3.F.3

LIBRARY GOAL: Create strategies to advance both internal and external library communications OBJECTIVE: Review and update policies and procedures to ensure consistency across libraries

Baseline

Current policies/practices

Progress

2017 Status
Substantive Progress
Procedures for cataloging various library collections documented Guidelines developed for physical signage in all University Library locations University Libraries began using an intranet for internal communications Shared services practices program created to review procedures at all service points Skills enhancement/cross training program in planning phase for 2017 Student positions created for Special Collections and University Archives, mimicking procedures at other library locations

Objective 3.F.4

LIBRARY GOAL: Create strategies to advance both internal and external library communications OBJECTIVE: Assess and enhance library internal communication and opportunities for feedback at all levels

Baseline

Individual and some departmental plans

Progress

2017 Status
Minimal Progress
University Libraries safety incidents created as section on library intranet, informing library faculty and staff of facilities related work or safety incidents in all library locations Increased use of library intranet, including "News from the Dean" section, updated weekly Ongoing reflection and feedback collected on an internal communication exercise conducted at library wide faculty/staff meeting

Objective 3.F.5

LIBRARY GOAL: Evolve through strategic conversations OBJECTIVE: Have ongoing discovery conversations on topics such as; Digital collections, Space Management, and Communications

Progress

2017 Status
Minimal Progress
Guided conversations have begun, or are in the planning stages for the following topics: University Libraries Equity and Inclusion Committee Library administration communication and support Library hosted events and facilities Instruction Collections decision making process Operations and User Services team organization

Objective 3.F.6

LIBRARY GOAL: Evolve through strategic conversations OBJECTIVE: Reaffirm a shared purpose and focus in order to strengthen working culture and alignment to University/Libraries mission

Progress

2017 Status
Substantive Progress
"Rules of engagement" developed: Everyone has wisdom, We need everyone’s wisdom for the wisest result, There are no wrong answers, The whole is greater than the sum of its parts, and Each person will hear others and be heard We are empowered in our process Each take care of comfort needs "Core workplace values" developed: 1) Ask how this benefits students 2) Enable an entrepreneurial culture 3) Take informed risks 4) Approach others with respect and empathy University Libraries staff wide meeting included a structured conversation and exercises to explore "Who are our library users?"

Strategic Priority Area 4: Enhance the institution's image and reputation.

Outcome E: Grand Valley strategically allocates its fiscal, human, and other institutional resources.

Objective 4.E.4

LIBRARY GOAL: Advance the creation, preservation, discovery, and use of content uniquely held or produced at GVSU OBJECTIVE: Pursue collaborative opportunities and increase participation in university and community-based efforts that advance digital scholarship and research initiatives

Baseline

Current collaborations

Progress

2016 Status
Substantive Progress
4.E.4: Planning to be implemented following addition of new archivist to University Libraries in February 2017 4.E.4.b: • Two UL faculty members participated and presented at Digital Library Federation (DLF) • One UL faculty active in Mid-Michigan Digital Practioners (MMDP) programming and presentation • Participation in Digital Public Library of America (DPLA) planned following implementation of new software, Omeka • AP active in Michigan Archival Association (Board member) • One faculty active in Open Education Resources (OER) communities, including the Michigan Department of Education’s #GoOpen initiative, Michigan Academic Library Association (MI-ALA) OER interest group, and Digital Commons OER Pioneers interest group. • Faculty participates in Library Publishing Coalition, SPARC, and OpenCon communities. • University Libraries are a member of the Library Publishing Coalition, SPARC, and the NISO Library Standards Alliance.

2017 Status
Substantive Progress
Training was developed and began to be delivered to library faculty around data management plans and the support University Libraries can provide The University Libraries continued to advocate for Open Access publishing models, including a series of events presented during "Open Access Week"

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