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Permanent link for What to Outsource on February 3, 2023

Entrepreneurs get in the habit of doing it all in their business, but as the business grows, they need to add staff to handle the growing workload. Being fully engaged in all aspects of a business, it can be hard to decide what to outsource. How do you decide what to outsource?

  1. Outsource repetitive processes that do not require deep knowledge about the business and need a fast response rate. The best processes are those that the startup's owners or employees already know well; they can be effectively managed with minimal effort. This might include front-line customer support, certain aspects of social media marketing, or the manufacturing and shipment of merchandise that is not a part of your main product or service.
  2. Outsource processes that require deep knowledge and that are outside of the core processes of the business. This would normally include many legal and human resources functions.
  3. Outsource capital-intensive operations, but have a plan to closely monitor the quality and cost-effectiveness of output. These are almost always core processes, and could include manufacturing.

It can be helpful when deciding what and how to outsource, to think about whether or not a process is a core process of your business. If your business cannot run for any length of time without performing a process, that process is probably a core process. If you could get away with delaying a process for a while, it's not a core process. If your business uses KPIs, your core processes usually be associated with a KPI. It's usually best to keep core processes in-sourced and under your direct control, and look at other processes for outsourcing.

Core processes should usually be in-sourced; other processes can often be outsourced.

Categories: management outsourcing
Posted by Thomas Hopper on Permanent link for What to Outsource on February 3, 2023.

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Page last modified February 3, 2023