IMPORTANT UPDATES

While classes are online, Knowledge Market services are available online during all normal hours of operation (Sunday - Thursday 12-11pm). You can receive support by speaking with a Knowledge Market receptionist via Google Meet, or through our other online services.

To any students applying to become research consultants in 2020-2021, we are extending our application deadline until Friday April 3rd. You can submit your application by emailing torreaje@gvsu.edu.

If you have any issues, questions, or concerns, please contact Jen Torreano, Knowledge Market Manager.

Welcome to the Knowledge Market


Looking for resources?

Check out our brand new Resource Market for guide sheets, citation help, and topic ideas!


Knowledge Market Online Hours

 

Research

Writing

Speech

Data

Sundays

12:00 PM – 11:00 PM

2:00 PM – 11:00 PM

4:00 PM – 11:00 PM

closed

Mondays

12:00 PM – 11:00 PM

9:00 AM – 11:00 PM

9:00 AM – 11:00 PM

2:00 PM – 5:00 PM

Tuesdays

12:00 PM – 11:00 PM

9:00 AM – 11:00 PM

9:00 AM – 11:00 PM

4:00 PM – 8:00 PM

Wednesdays

12:00 PM – 11:00 PM

9:00 AM – 11:00 PM

9:00 AM – 11:00 PM

2:00 PM – 5:00 PM

Thursdays

12:00 PM – 11:00 PM

9:00 AM – 11:00 PM

9:00 AM – 11:00 PM

2:00 PM – 8:00 PM


Connect with a Service

The Knowledge Market now offers online consultations using Google Meet. To learn more about what to expect, visit our Online Support page.

Find

We can help you brainstorm, create research questions, find information, evaluate sources, and create citations for your assignments.

Meet with a Research Consultant Virtually

Learn more about Research Consultants.

Write

We can help you to brainstorm, organize content, revise your writing, and polish drafts.

Meet with a Writing Consultant Virtually

Learn more about Writing Consultants.

Speak

We can help you with topic selection, organization, supporting materials, and delivery.

Meet with a Speech Consultant Virtually

Learn more about Speech Consultants.

Data

We can help you create find data sets, create charts and graphs, interpret data visualizations, and cite data.

Meet with a Data Consultant Virtually

Learn more about Data Consultants.


We're hiring!

Graduate Assistant

We also have a full-time special projects graduate assistantship available. In addition to regular consulting duties, the graduate assistant will design a research project answering the following questions:

  • Service assessment: (1) How helpful is virtual consulting in the Knowledge Market compared to other similar support structures? (2) How could we improve virtual consulting in the Knowledge Market? (3) What are students’ favorite features about virtual support? What would students like to change about our model? (4) How can we improve the accessibility of virtual support in the Knowledge Market? 
  • Staffing and training assessment: (1) When do students most often use virtual consulting support? Why? (2) Are we adequately staffed during launch year? Do we need to make any future changes to staffing to support virtual consulting? (3) Are the staff confident in their abilities to support students online? (4) How can we improve training to support consultants who provide virtual consulting? 

The application deadline for the graduate assistant position is April 17.

 Download Graduate Assistant Job Description Download Graduate Assistant Application


What to Expect in a Consultation

receptionist

The Knowledge Market receptionist will help you get started. Don't worry if you aren't sure which service you need! Just tell the receptionist what you're working on, and we'll find the right consultant to help you.

Consultations are most productive if you

  • Have your assignment sheet
  • Come prepared with specific questions
  • Leave plenty of time to work on your project before it's due

Consultations are 30-50 minutes long, and the content of every session is different because consultants are focused on your individual needs. Expect a friendly conversation with a highly-trained peer that will end with a plan for improving your project. Feel free to come back with new drafts of your project or more questions!

FAQs

1. How can I get help with my assignments while learning online?

The Knowledge Market is committed to providing students with as much support as we can. Though we consider the face-to-face experience to be our staple service, we are adapting to the needs of our GVSU community; we are dedicated to making your online experience as “face-to-face” as we can.

In our effort to support students from remote locations, we’ve created the following resources:

Virtual Knowledge Market Consultations, drop-in or make an appointment. If you want to talk directly with a peer consultant about any thoughts related to research, data, writing, or presenting, this is the service for you. We’ll have consultants available for you from our four services, willing to have a focused conversation with you -- person to person. Please see FAQ #2 for more information about how we facilitate person-to-person virtual consultations.

Resource Market, a database of “learn on your own” resources related to your needs. If you’re just looking for help from home and you don’t need a person there to guide you, feel free to browse or search our database of pages, handouts, and links. It’s our own library of topics students often want to learn more about. If you can’t find what you’re looking for in the collection, feel free to leave a suggestion! Feedback is always welcome. 


2. It says on your website that you offer consultations through Google Meet. How does that work?

Sometimes a conversation is the best way to figure out what you need. At the Knowledge Market, we’re choosing to use Google Meet to make sure every student has a chance to have those conversations with fellow students. Google Meet is available to all students at GVSU, since everyone has been issued a gmail address. In this way, you only need to be logged into your student account to find us. 

What to expect -- Google Meet consultations will begin when you click the link to enter our “waiting room" and discuss your needs with our receptionist. Once you’ve been able to share your needs and interests, the receptionist will set you up with a video/audio/chat meeting with a peer consultant who specializes in your area of interest. The consultant will be available via video, audio, and chat; you only need to be present to meet with them -- feel free to share your needs with the consultant as you feel comfortable. While working with the consultant, you’ll have access to:

  • Video
  • Audio
  • Closed captioning
  • Text chat
  • Document sharing
  • Screen sharing

The consultant has been trained to help you learn how to use all of these features as you go!


3. What if I don't know what service I want? Can someone still help me?

Of course! One of the unique qualities of the Knowledge Market is our sincere belief that all questions are welcome. We’re bringing that perspective online for you. If you’re unsure of how you need help or with which service you should meet, fear not! By clicking this link, you’ll be invited to our “waiting room” where a receptionist will be there, on video, to answer any of your questions. They will be trained to notice the important features of your support interests, and they can get you set up with whichever Knowledge Market service best suits your needs.


4. Do I have to be on camera when I work with a consultant?

Short answer: no. We want to make sure that you have a real person-to-person experience with our Knowledge Market consultants. In this way, our staff will always meet you with video, audio, and chat turned on. You do not need to be on camera or have audio on -- we completely understand you wanting to customize your experience as you see fit. 

The only thing we require when working with students online is that you stay present and engaged. If you’d like to do that through chat, that is totally fine! If it’s easier for you to be visible or audible, then we are here and ready to help in those ways too!


5. Can I just email my assignment to someone?

Short answer: no. The Knowledge Market is a person-to-person service, which means we need you each time we talk about your assignment. We do not allow for students to “drop off” any work. Your goals and support interests are much clearer to us if you explain them to us “in person”; this means we expect you to be present in whatever way works best. 

If you have any questions about our Knowledge Market mission, vision, and values related to collaboration and consulting approach, feel free to visit our About Us page.