Are the students entering your Zoom meeting appearing as a guest in the meeting? Getting stuck in the waiting room? Unable to share their screen? Not going to their pre-assigned breakout rooms? 

Follow the instructions below so the students are authenticated and logging into their GVSU Zoom account before entering the Zoom meeting/classroom.

Note: If the student's @mail.gvsu.edu account is not tied to GVSU's license yet, they may have issues accessing the meeting. Please advise the student to follow the instructions for setting up their @mail.gvsu.edu account under GVSU's Zoom license first. 

Creating the Zoom Meeting

• When creating the Zoom meeting, enable the Security setting:
  • On Zoom app:  Only authenticated users can join: Sign in to Zoom.
  • On Zoom website: Require authentication to join.

Entering the Zoom Meeting

• When attendees click on the Zoom link to enter the meeting, they will get a popup that says, “Sign In to Join. This meeting requires authentication.” Attendees will need to:
  • Click Sign In.
  • Click Sign in with SSO or SSO.
  • Enter gvsu-edu as the Company Domain.
  • Log in with your GVSU username and password.
• Attendees will now enter the meeting as themselves through their GVSU Zoom account vs a guest.

Issues

Are your students still getting stuck in the Waiting Room and appearing as a Guest in the meeting? Your student's @mail.gvsu.edu is probably not tied to GVSU's Zoom license. Please advise your students to follow the instructions for setting up their @mail.gvsu.edu account under GVSU's Zoom license.