Position-specific Responsibilities
- Answer phones, respond to emails, and complete other administrative/clerical tasks.
- Provide excellent customer service, coordinating appropriate responses to residential concerns and facilities issues.
- Create positive relationships with colleagues and GVSU staff/faculty.
- Maintain records and written communication with teammates.
- Utilize technology to perform job duties including The Housing Director, Microsoft products, Google Suite, and GVSU website.
- Assist with campus/housing unit tours.
Department Expectations
- Uphold the mission, vision, and values of the University, division, and department.
- Able to work with limited supervision, using independent judgment and initiative to provide excellent customer service assistance to students, guests, staff, and other University constituents.
- Maintain consistent attendance and punctuality at all scheduled work shifts, meetings, and training.
- Able to work during university breaks and holiday periods in which there are no classes, and/or the university is closed.
- Abide by FERPA regulations; maintain confidentiality of student records.
- Abide by Clery and Responsible Employee regulations; serving as a Campus Security Authority (CSA) which includes specific training, notification of role and reporting responsibilities.
- All university student employees are mandatory reporters. Mandatory reporters must report all known details of actual or suspected discrimination, harassment, and/or misconduct.
- Abide by all Grand Valley State University policies, conditions, and guidelines; including but not limited to Housing and Residence Life, Student Code (ANCHOR), Information Technology, federal/state/local laws, etc.
- Other duties as assigned by supervisor(s).
Required Qualifications
- Enrolled student for the Spring/Summer 2026 or Fall 2026 semesters.
- Good academic and disciplinary standing.
- Available to work approximately 30-40 hours per week for the Summer terms.
- Approximately 10-20 hours per week during the Fall and Winter terms.
- For Summer/Spring/Winter breaks, work approximately 30-40 hours per week.
- Domestic on-campus student employees may not exceed 25 total hours per week.
- International Students may not exceed 20 total hours per week.
- On-campus resident (at hire; returning employees are not required to live on campus).
- Applicants with Work Study eligibility are given hiring preference; however, Work Study is not required for this position.
- Available to arrive for mandatory training (usually before term begins).
- General Qualifications:
- general knowledge of computer applications and use
- effective and professional communication
- provide positive customer service
- work independently and as part of a team
- strong critical thinking and problem-solving skills
Compensation & Supervision
- Housing Office Student Assistants are considered student employees at the wage rate of A2. Click here for more information about on-campus wage rates.
- This position is supervised by the Central Housing Office Assistant.